Kajian Psikologis Mengenai Komunikasi Berbasis Paperless Office

Abstract

Paperless Office or PLO was created to facilitate work demands, which strongly requires speed, accuracy and also relates with issues concerning paper use reduction in several organizations in the
world. In the Faculty of Psychology UGM, PLO has already been used since 2009. Has this particular technology actually fulfilled the aforementioned expectations above? If it has, then what
types of issues are well discussed through this system? Are there issues that are difficult to discuss using this system? Why is that so? This study aims to describe use of PLO systems among staffs in
the Faculty of Psychology UGM. Both quantitative and qualitative methods are applied in the study. Quantitative method was conducted using descriptive technique towards the PLO database followed by the categorization of the users, discussed topics that support daily office work, as well as the completeness and order of topics that are discussed. Following the categorization of users, data
collection was further carried out by interviewing faculty members to explore reasons for not using the system. Other issues that are to be studied include the fluent exchange of information for each of
the discussed topics based from the categorization process. Content analysis is performed towards the data obtained from this interview. The results of the analysis demonstrate that PLO usage reaches
84%. Topics most interestingly discussed concern social topics, for example news of an ill member, birth of a baby, and promotion. The topic least responded to, related with academic career
opportunities. The percentage of PLO usage provides a description related to the cultural issues that hold importance in innovation diffusion in office work.