• Izzatul Muna Program Pascasarjana Kebijakan dan Manajemen Kesehatan,Fakultas Kedokteran, Kesehatan Masyarakat, dan Keperawatan, Universitas Gadjah Mada
  • Guardian Yoki Sanjaya Departemen Kebijakan dan Manajemen Kesehatan, Fakultas Kedokteran, Kesehatan Masyarakat, dan Keperawatan, Universitas Gadjah Mada
Keywords: electronic medical record, acceptance technology, outpatient


Background: The benefits of using electronic medical records have encouraged the government and hospitals in Indonesia to continue developing them. Many factors support and hinder the successful implementation of electronic medical records. User acceptance is a key variable in the mandatory use of electronic medical records. The Unified Theory of Acceptance and Use of Technology is the theory used to evaluate EMR and factors that influence user acceptance, namely intention to use RME.

Objective: This study aims to identify the influence of UTAUT indicators on the behavior intention to use outpatient electronic medical records.

Methods : This research used a descriptive case study approach with a location at PKU Muhammadiyah Wonosobo Hospital with a sample of all users of outpatient electronic medical records. The research was conducted with in-depth interviews with 10 informants and distributing questionnaires to 95 respondents who were analyzed using SmartPLS.

Results: Outpatient RME users at PKU Muhammadiyah Wonosobo Hospital accept to use and utilize the system now and in the future due to positive perceptions of performance expectations, effort expectations, and facility conditions. Obstacles are still found that hamper the acceptance of outpatient RME users including RME not yet integrated with all services in the hospital, RME feature dysfunction, interoperability interference, data access is not automatic, availability of inappropriate infrastructure, lack of availability of skilled IT human resources, lack of regulation. Performance expectation has a positive and significant effect on usage intention (t=2.381; p=0.018). Expectation of effort has a positive and significant effect on intention to use (t=2.004; p=0.046). Facility conditions have a positive and significant effect on usage intention (t=2.245; p=0.025). Social influence has an insignificant positive effect on intention to use (t=1.179; p=0.239).

Conclusion : Increasing user acceptance of EMR is done by increasing performance expectations, business expectations, and facility conditions that support implementation. User expectations for the use of RME in the future are system improvements, all user needs accommodated, and interoperability so that the system can be fully integrated.


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How to Cite
Muna, I., & Sanjaya, G. Y. (2024). STRATEGI PENINGKATAN PENERIMAAN PENGGUNA REKAM MEDIS ELEKTRONIK. Jurnal Manajemen Pelayanan Kesehatan (The Indonesian Journal of Health Service Management), 26(4).