User Experience Development in Elderly Heart Patient Monitoring System

Alaric Rasendriya Aniko; Tien Fabrianti Kusumasari; Sinung Suakanto; Muhammad Ivan Fadilah

doi:10.22146/jnteti.v14i4.18783

Alaric Rasendriya Aniko Department of Information Systems, Faculty of Industrial Engineering, Telkom University, Bandung, Jawa Barat 40257, Indonesia
Tien Fabrianti Kusumasari Department of Information Systems, Faculty of Industrial Engineering, Telkom University, Bandung, Jawa Barat 40257, Indonesia
Sinung Suakanto Department of Information Systems, Faculty of Industrial Engineering, Telkom University, Bandung, Jawa Barat 40257, Indonesia
Muhammad Ivan Fadilah Department of Information Systems, Faculty of Industrial Engineering, Telkom University, Bandung, Jawa Barat 40257, Indonesia

DOI: https://doi.org/10.22146/jnteti.v14i4.18783

Keywords: Remote Patient Monitoring, User Experience, Design Science Research Methodology, Remote Patient Monitoring Prototype, User-Centered Design

Abstract

Heart disease is a major global cause of death, particularly among the elderly. Elderly often face challenges in accessing healthcare due to physical and cognitive limitations, making remote health monitoring systems a crucial solution. However, the effectiveness of these systems depends heavily on a good user experience (UX), which is often a challenge for the elderly. This research aims to develop a user-centered design (UCD) method and design a remote patient monitoring prototype that is specifically tailored to the needs of the elderly. The research employed a design science research methodology (DSRM) and included an in-depth literature review, interviews with five elderly patients and two medical professionals, a needs analysis, and the development of the FlowBeat prototype. The developed UCD method consisted of seven phases, and its validity was assessed by six UI/UX experts using the content validity ratio (CVR) and the content validity index (CVI), including item-CVI (I-CVI) and scale-CVI (S-CVI). The results showed that the research users and test the design phases were rated as the most essential (CVR = 1) and relevant (I-CVI = 1). Conversely, the creating a personal manifesto phase scored the lowest (CVR = -0.33). The overall S-CVI score was 0.93, indicating strong content validity for most of the framework. In conclusion, the creating a personal manifesto and evaluate against requirements phases performed poorly, necessitating their removal. Furthermore, further research requires testing the prototype on elderly to ensure successful implementation in the real world.

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