The Assessment of Patient Safety Culture Among Doctors, Nurses, and Pharmacists in a Public Hospital in Indonesia

https://doi.org/10.22146/jmpf.83575

Baiq Khuwailidia Kartikasari(1), Samirah Samirah(2), Elida Zairina, S.Si., MPH., Ph.D., Apt.(3*)

(1) Master of Pharmaceutical Science Study Program, Faculty of Pharmacy, Universitas Airlangga, Surabaya
(2) Department of Pharmacy Practice, Faculty of Pharmacy, Universitas Airlangga, Surabaya
(3) - Department of Pharmacy Practice, Faculty of Pharmacy, Universitas Airlangga, Surabaya - Innovative Pharmacy Practice and Integrated Outcome Research (INACORE) Group, Faculty of Pharmacy, Universitas Airlangga, Surabaya - Center for Patient Safety Research, Universitas Airlangga, Surabaya
(*) Corresponding Author

Abstract


Understanding the patient safety culture is one step toward improving patient safety. Patient safety culture is the main foundation of patient safety arrangements that aim to improve the quality of service of healthcare facilities by implementing risk management in all service areas. This study aimed to determine the cultural picture of patient safety among health workers in a public hospital in East Lombok. This study was observational and cross-sectional, using the Hospital Survey of Patient Safety Culture (HSOPSC) questionnaire from the Association of Health Care and Research Quality (AHRQ.) The population of this study was healthcare professionals (doctors, dentists, pharmacists, pharmaceutical technical personnel, nurses, and midwives) at Dr. R. Soedjono Selong Hospital in East Lombok. Descriptive and inferential statistics were used to adjust frequency distribution tables to identify variable relationship differences. The results analysis followed the guidelines from AHRQ, and univariate analysis was carried out. Among the 250 employees invited to participate, 238 (95.2%) completed the surveys. The dimension with the highest percentage of positive responses was an organizational learning-continuous improvement (91.3%), and the dimension with the lowest positive responses was staffing (42.5%). Generally, the patient safety culture in health workers at Dr. R. Soejono belongs to the strong culture (70.34%). Hospital management needs to improve and evaluate dimensions with a low positive response. Building a strong patient safety culture is essential to enhance the quality of service. Creating a positive safety culture for patients is unavoidable by taking steps that support all dimensions of the safety culture.

Keywords


health workers; hospital; HSOPSC; patient safety culture

Full Text:

PDF


References

  1. WHO. Patient Safety Making health care safer. Published 2017. Accessed January 7, 2022. http://apps.who.int/ bookorders.
  2. AL-Mutairi A, AlFayyad I, Altannir Y, Al-Tannir M. Medication safety knowledge, attitude, and practice among hospital pharmacists in tertiary care hospitals in Saudi Arabia: a multi-centre study. Archives of Public Health. 2021;79(1).
  3. Garrouste-Orgeas M, Philippart F, Bruel C, Max A, Lau N, Misset B. Overview of medical errors and adverse events. Ann Intensive Care. 2012;2(1):1-9.
  4. Kohn LT, Corrigan JM, Donaldson MS. To Err Is Human: Building a Safer Health System. Vol 11. (Kohn LT, Corrigan JM, Donaldson MS, eds.). National Academy Press; 2000.
  5. Kemenkes. Peraturan Menteri Kesehatan RI No. 11 Tahun 2017 Tentang Keselamatan Pasien. Published online 2017.
  6. Wijaya IWM. Gambaran Budaya Keselamatan Pasien Pada Tenaga Perawat. Sekolah Tinggi Ilmu Kesehatan Wira Medika Bali; 2020.
  7. Hall K, Shoemaker-Hunt S, Hoffman L, et al. Making Healthcare Safer III: A Critical Analysis of Existing and Emerging Patient Safety Practices.; 2020.
  8. Pemerintah RI. Undang-Undang Republik Indonesia Nomor 44 Tahun 2009 Tentang Rumah Sakit. Published online 2009.
  9. Rockville W, Sorra J, Yount N, Famolaro T, Gray L. Hospital Survey on Patient Safety Culture Version 2.0: User's Guide. Vol 19.; 2019. https://www.ahrq.gov/sops/surveys/hospital/index.html
  10. Misnaniarti M, Iriviranty A, Ayuningtyas D. Evaluation of Patient Safety Culture and Organizational Culture as a Step in Patient Safety Improvement in a Hospital in Jakarta, Indonesia Evaluation of Patient Safety Culture and Organizational Culture as a Step in Patient Safety Improvement in a Hospit. Patient Saf Qual Improv. 2016;4(3):394-399. http://psj.mums.ac.ir/article_7169_daa02c1764d3bceb9f806fedacb7908f.pdf
  11. Nur Y, Hanifa M, Dhamanti I. Instrument for Measuring Patient Safety Culture Literature. Jurnal Medicoeticolegal dan Manajemen Rumah Sakit. 2021;10(11):158-176.
  12. Davidson OM, Salisbury H, Curtis D. A Descriptive Comparative Analysis of the Strategies Used by Healthcare Professionals at a Rural Hospital in Jamaica to Promote Patient Safety A R T I C L E I N F O. Patient Safety & Quality Improvement Journal. 2014;4(4):427-433.
  13. AlReshidi A, Farajat M, Ibrahim T, Alresheedi A, Elnefiely A, Alforaih F. Current Status and Predictors of Patient Safety Culture in Hospitals of Qassim Region, Saudi Arabia. Dr Sulaiman Al Habib Medical Journal. 2020;2(2):76.
  14. Sorra J, Gray L, Streagle S, Famolaro T, Yount N, Behm J. Hospital Survey on Patient Safety Culture: User's Guide. 18th-0036-EF ed. AHRQ Publication; 2018. https://www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patientsafetyculture/hospital/userguide/hospitalusersguide.pdf
  15. Han Y, Kim JS, Seo YJ. Cross-Sectional Study on Patient Safety Culture, Patient Safety Competency, and Adverse Events. West J Nurs Res. 2020;42(1):32-40.
  16. Susatia B, Kusbaryanto, Sundari S. Faktor-faktor yang mempengaruhi penerapan budaya keselamatan pasien di RSI UNISMA Malang. Jurnal Informasi Kesehatan Indonesia. 2021;7(1):1-10.
  17. Tambajong MG, Pramono D, Utarini A. View of Adaptasi Linguistik Kuesioner Hospital Survey on Patient Safety Culture ke Versi Indonesia. The Journal of Hospital Accreditation. Published 2022. Accessed April 1, 2022. http://jha.mutupelayanankesehatan.net/index.php/JHA/article/view/129/63
  18. Febriyanty D, Utami D. Gambaran Budaya Keselamatan Pasien Berdasarkan Metode AHRQ Pada Pegawai Rs. Anna Medika Kota Bekasi Tahun 2018. Jurnal Biologi Lingkungan, Industri, Kesehatan. 2019;5(2):97-105.
  19. Wagner VD. Patient Safety: A cultural affair. AORN J. 2014;100(4):355-357.
  20. AHRQ. Hospital Survey on Patient Safety Culture : User Comparative Data Based Report.; 2014. www.ahrq.gov
  21. Jabarkhil AQ, Tabatabaee SS, Jamali J, Moghri J. Assessment of patient safety culture among doctors, nurses, and midwives in a public hospital in Afghanistan. Risk Manag Healthc Policy. 2021;14:1211-1217.
  22. Mandriani E, Hardisman H, Yetti H. Analisis Dimensi Budaya Keselamatan Pasien Oleh Petugas Kesehatan di RSUD dr Rasidin Padang Tahun 2018. Jurnal Kesehatan Andalas. 2019;8(1):131.
  23. Kim Ren Jye A, Zin Hing C, Peter S, Bartholomew P, Senok J. Hospital survey on patient safety culture in Sarawak General Hospital: A cross sectional study. Medical Journal Malaysia. 2019;74(5):385-388.
  24. Bowie P. Leadership and implementing a safety culture. Practice Nurse. 2010;40(10):32-35.
  25. Elmontsri M, Almashrafi A, Banarsee R, Majeed A. Status of patient safety culture in Arab countries: a systematic review. BMJ Open. 2017;7:13487.



DOI: https://doi.org/10.22146/jmpf.83575

Article Metrics

Abstract views : 2809 | views : 1903

Refbacks

  • There are currently no refbacks.


Copyright (c) 2023 JURNAL MANAJEMEN DAN PELAYANAN FARMASI (Journal of Management and Pharmacy Practice)

Creative Commons License
This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.

©Jurnal Manajemen dan Pelayanan Farmasi
Faculty of Pharmacy
Universitas Gadjah Mada
Creative Commons License
View My Stats