Analisis Program Telekolekting di BPJS Kesehatan KC Muara Bungo Tahun 2022
Permata Sari(1*), Lutfan Lazuardi(2)
(1) Universitas Gadjah Mada
(2) Universitas Gadjah Mada
(*) Corresponding Author
Abstract
Latar Belakang: Kolektibilitas iuran peserta segmen PBPU dan BP di BPJS Kesehatan KC Muara Bungo adalah 67,44% yang merupakan kolektibilitas terendah dibanding segmen lain. Telekolekting merupakan salah satu program yang bertujuan untuk memberikan informasi tagihan iuran kepada peserta PBPU menunggak via telepon. Dengan telekolekting diharapkan peningkatan kolektibilitas iuran peserta PBPU. Tujuan: Penelitian ini bertujuan untuk mengeksplorasi pelaksanaan program telekolekting sebagai upaya peningkatan kolektibilitas iuran peserta PBPU di BPJS Kesehatan KC Muara Bungo. Metode: Penelitian ini merupakan penelitian deskriptif kualitatif. Peneliti menggunakan purposive sampling dengan subjek penelitian berjumlah 12 orang. Pengumpulan data dilakukan dengan wawancara mendalam dan telaah dokumen. Hasil: Prosedur telekolekting dimulai dari tahap persiapan, aktivitas telekolekting, monitoring dan evaluasi. Monitoring masih belum optimal dilaksanakan. Kendala pelaksanaan telekolekting terdiri dari kendala SDM, kendala sarana prasarana, kendala aplikasi, kendala data dan kendala peserta. Beberapa PTT telekolekting belum mendapatkan pelatihan dasar telekolekting, penempatan ruangan yang masih belum sesuai memerlukan perhatian dari KC Muara Bungo. Kolektibilitas Iuran KC Muara Bungo mengalami peningkatan setelah dilaksanakan telekolekting oleh PTT telekolekting. Kesimpulan: Terdapat peningkatan kolektibilitas iuran sejak dilakukan telekolekting oleh PTT telekolekting BPJS Kesehatan KC Muara Bungo namun perlu dilakukan monitoring secara konsisten dan peningkatan kompetensi PTT telekolekting agar program telekolekting lebih optimal.
ABSTRACT
Background: The collectibility of contributions for PBPU and BP segment participants in BPJS Kesehatan KC Muara Bungo is 67.44%, which is the lowest collectibility compared to other segments. Telecollective is one of the programs that aims to provide information on contribution bills to PBPU participants in arrears via telephone. With telecollective, it is expected to increase the collectibility of pbpu participants' dues. Objective: This study aims to explore the implementation of the telecollecting program as an effort to increase the collectibility of PBPU participants' contributions at BPJS Kesehatan KC Muara Bungo. Methods: This study is a qualitative descriptive study. Researchers used purposive sampling with 12 study subjects. Data collection was carried out by in-depth interviews and document reviews. Results: Prosedur telecollecting starts from the preparation stage, telecollecting activities, monitoring and evaluation. Monitoring is still not optimally implemented. The obstacles to the implementation of telecollecting consist of HR constraints, infrastructure constraints, application constraints, data constraints and participant constraints. Some telecollecing PTTs have not received basic telecollecting training, the placement of rooms that are still not suitable requires attention from KC Muara Bungo. The collectibility of Muara Bungo KC dues has increased after being carried out telecollecting by PTT telecollecting. Conclusion: There has been an increase in the collectibility of contributions since telecollecting was carried out by PTT telecollecting BPJS Kesehatan KC Muara Bungo but it is necessary to monitor consistently and improve the competence of telecollecting PTT so that the telecollectic program is more optimal.
Keywords
References
Abdullah H. Peranan manajemen sumber daya manusia dalam organisasi. Warta Dharmawangsa. 2017(51). 2. Antinyan A, Asatryan Z, Dai Z, Wang K. Does the frequency of reminders matter for their effectiveness? A randomized controlled trial. Journal of Economic Behavior & Organization. 2021 Nov 1;191:752-64 3. Arce VA, Araújo MV. Telemarketing's work precarization and worker's health: a critical contribution to the work of the speech, language and hearing professional. Distúrb Comum. 2017;29:596-604. 4. Arceneaux K. I'm asking for your support: The effects of personally delivered campaign messages on voting decisions and opinion formation. Quarterly Journal of Political Science. 2007;2(1):43-65. 5. BPJS Kesehatan. Peraturan Direksi Badan Penyelenggara Jaminan Sosial Kesehatan Nomor 4 Tahun 2019 Tentang Pedoman Pengelolaan Iuran dan Denda Akibat Keterlambatan Pembayaran Iuran Jaminan Kesehatan. 2019 6. Chivers B, Barnes G. Sorry, wrong number: Tracking court attendance targeting through testing a “nudge” text. Cambridge Journal of Evidence-Based Policing. 2018 Jul;2(1):4-34. 7. Gu J, Na J, Park J, Kim H. Predicting Success of Outbound Telemarketing in Insurance Policy Loans Using an Explainable Multiple-Filter Convolutional Neural Network. Applied Sciences. 2021 Aug 2;11(15):7147. 8. Laudenbach C, Pirschel J, Siegel S. Personal communication in a Fintech world: evidence from loan payments. 2018 9. Mogollon M, Ortega D, Scartascini C. Who’s calling? The effect of phone calls and personal interaction on tax compliance. International Tax and Public Finance. 2021 Dec;28(6):1302-28. 10. Muttaqien M, Setiyaningsih H, Aristianti V, Coleman HL, Hidayat MS, Dhanalvin E, Siregar DR, Mukti AG, Kok MO. Why did informal sector workers stop paying for health insurance in Indonesia? Exploring enrollees’ ability and willingness to pay. PloS one. 2021 Jun 4;16(6):e0252708. 11. Zamuli H, Padmawati RS, Puspandari DA. Causal Factors Analysis of National Health Insurances Unpaid Premium by Informal Workers in Baubau City. 2018
DOI: https://doi.org/10.22146/jkki.76225
Article Metrics
Abstract views : 1634Refbacks
- There are currently no refbacks.
Copyright (c) 2022 Jurnal Kebijakan Kesehatan Indonesia : JKKI
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
Jurnal Kebijakan Kesehatan Indonesia : JKKI [ISSN 2089 2624 (print); ISSN 2620 4703 (online)] is published by Center for Health Policy and Management (CHPM). This website is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License. Built on the Public Knowledge Project's OJS 2.4.8.1.
View My Stats