Influence of Human And Spatial Crowding On Consumer  Satisfaction Through Attractiveness As A Mediation Variable  In Noodle Restaurant

Tiara Miladiyatul Kasana; Budi - Setiawan; Agustina - Shinta; Mais - Ilsan

doi:10.22146/ae.94355

Influence of Human And Spatial Crowding On Consumer Satisfaction Through Attractiveness As A Mediation Variable In Noodle Restaurant

https://doi.org/10.22146/ae.94355

Tiara Miladiyatul Kasana^(1*), Budi - Setiawan⁽²⁾, Agustina - Shinta⁽³⁾, Mais - Ilsan⁽⁴⁾

(1) Departement of Agribussines, Faculty of Agriculture, University of Brawijaya
(2) Departement of Agribussines, Faculty of Agriculture, University of Brawijaya
(3) Departement of Agribussines, Faculty of Agriculture, University of Brawijaya
(4) Departement of Agribussines, Faculty of Agriculture, University of Muslim Indonesia
(*) Corresponding Author

Abstract

The development of the culinary business, particularly in spicy noodle restaurant is increasing the popularity among the public. However, crowding in restaurant can directly influence consumer satisfaction. Therefore, this research aimed to (1) analyze influence of human and spatial crowding on consumer satisfaction and attractiveness, (2) assess the impact of attractiveness on consumer satisfaction, and (3) examine influence of human and spatial crowding on consumer satisfaction through attractiveness as a mediating variable. A quantitative research method was used, while the samples were determined using a judgment sampling technique, yielding a total of 100 respondents. Data were collected primarily using a closed questionnaire. Subsequently, data analysis was carried out using descriptive statistical and SEM-PLS analysis with the WarpPLS 8.0 analysis tool. The results showed that (1) human and spatial crowding had a positive and significant influence on consumer satisfaction and attractiveness, (2) attractiveness had a positive and significant influence on consumer satisfaction, and (3) human and spatial crowding had a positive and significant influence on consumer satisfaction through attractiveness as a mediating variable.

Keywords

attractiveness, customer satisfaction, human crowding, and spatial crowding

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DOI: https://doi.org/10.22146/ae.94355