Performance Analysis of Pharmacist and Influencing Factors in the Era of National Healt Insurance at Puskesmas

https://doi.org/10.22146/jmpf.34441

Satibi Satibi(1*), Eliza Hanum Daulay(2), Gusti Ayu Oviani(3), Karina Erlianti(4), Achmad Fudholi(5), Dyah Ayu Puspandari(6)

(1) Faculty of Pharmacy, Universitas Gadjah Mada
(2) Graduate Program of Pharmacy, Faculty of Pharmacy, Universitas Gadjah Mada
(3) Graduate Program of Phramacy, Faculty of Pharmacy, Universitas Gadjah Mada
(4) Graduate Program of Pharmacy, Faculty of Pharmacy, Universitas Gadjah Mada
(5) Faculty of Pharmacy, Universitas Gadjah Mada
(6) Faculty of Medicine, Universitas Gadjah Mada
(*) Corresponding Author

Abstract


Puskesmas is one of the first-rate health facilities that organizes National Health Insurance. Pharmacists, who are responsible for pharmacy at Puskesmas, must follow Pharmacy Service Standard at Health Center as stated in Minister of Health Regulation (MHR) no. 74 of 2016 to ensure patient safety, but in the implementation of pharmaceutical services in Puskesmas, it is not done according to the standard of performance in which pharmacists need to be done. The purpose of this study was to assess the suitability of performance with MHR No. 74 of 2016 and factors affecting performance. This research is an analytical descriptive research. Data were retrospectively retrieved through document search and completed with qualitative data through observation sheets. The study was conducted at Puskesmas Kota Yogyakarta, Brebes Regency, and Banjarmasin City. The variables studied were performance conformity with MHR No. 74 of 2016 and the factors that affect the performance of pharmacists in Puskesmas are the characteristics of pharmacists (age, gender, education level, duration of practice and income). The data were analyzed descriptively for the appraisal of pharmacist performance, and the factors influencing the pharmacist's performance were analyzed statistically with independent sample t-test and One Way ANOVA. The number of respondents in this study was 18 pharmacists. The result showed that the pharmacist performance at health center as a whole was 82,97% (high) with achievement of pharmacist performance on drug management aspect and clinical pharmacy in high category that is 76,94% for drug management, and 89% for clinical pharmacy. From the results of this study, it is showed that the influences are the age factor, education, duration of practice, and income on the performance of pharmacists.

Keywords


Kinerja; Apoteker; Pelayanan Kefarmasian; JKN; Puskesmas; Performance; Pharmacist; Pharmaceutical Services; JKN; Puskesmas;

Full Text:

PDF


References

Kemenkes RI. Peraturan Menteri Kesehatan Republik Indonesia Nomor 28 Tahun 2014 Tentang Pedoman Pelaksanaan Program Jaminan Kesehatan Nasional. Jakarta: Kementrian Kesehatan Republik Indonesia; 2014.

Kemenkes RI. Peraturan Menteri Kesehatan Republik Indonesia Nomor 74 Tahun 2016 Tentang Standar Pelayanan Kefarmasian Di Puskesmas. Jakarta: Kementrian Kesehatan Republik Indonesia; 2016.

Supardi S, Raharni R, Susyanti AL, Herman MJ. Evaluasi Peran Apoteker Berdasarkan Pedoman Pelayanan Kefarmasian di Puskesmas. Media Penelit dan Pengemb Kesehat. 2012;22(4).

Hayaza YT. Analisis Kepuasan Pasien terhadap Kualitas Pelayanan Kamar Obat di Puskesmas Surabaya Utara. J Ilm Mhs Univ Surabaya. 2013;2(2):1-13.

Chaira S, Zaini E, Augia T. Evaluasi Pengelolaan Obat pada Puskesmas di Kota Pariaman. J Sains Farm Klin. 2016;3(1):35–41.

Depkes RI. Pedoman Supervisi Dan Evaluasi Obat Publik Dan Perbekalan Kesehatan. Jakarta: Departemen Kesehatan Republik Indonesia; 2002.

Dinkes Kota Yogyakarta. Laporan Akuntabilitas Kinerja Instansi Pemerintah Dinas Kesehatan Kota Yogyakarta Tahun 2016. Yogyakarta: Dinas Kesehatan Kota Yogyakarta; 2016.

Schafheutle EI, Seston EM, Hassell K. Factors Influencing Pharmacist Performance: A Review of The Peer-Reviewed Literature. Health Policy (New York). 2011;102(2-3):178-192. doi:10.1016/j.healthpol.2011.06.004.

Shirom A, Gilboa SS, Fried Y, Cooper CL. Gender, age and tenure as moderators of work-related stressors’ relationships with job performance: A meta-analysis. Hum Relations. 2008;61(10):1371-1398. doi:10.1177/0018726708095708.

Ahmad A, Khan MU, Elkalmi RM, et al. Job satisfaction among Indian pharmacists: An exploration of affecting variables and suggestions for improvement in pharmacist role. Indian J Pharm Educ Res. 2016;50(1):9-16. doi:10.5530/ijper.50.1.2.

Robbins dan Judge. Perilaku Organisasi. Jakarta: Salemba Empat; 2015.

Chen J, Silverthorne C. The Impact of locus of Control on Job Stress, Job Performance and Job Satisfaction in Taiwan. Leadersh Organ Dev J. 2008;29(7):572-582. doi:10.1108/01437730810906326.

Shaffril HAM, Uli J. The Influence of Socio-Demographic Factors on Work Performance among Employees of Goverment Agriculture Agencies in Malaysia. J Int Soc Res. 2010;3(10):459-469.

Dokko G, Wilk SL, Rothbard NP. Unpacking Prior Experience: How Career History Affects Job Performance. Organ Sci. 2009;20(1):51-68. doi:10.1287/orsc.1080.0357.

Ng TWH, Feldman DC. Organizational tenure and job performance. J Manage. 2010;36(5):1220-1250. doi:10.1177/0149206309359809.

Lee Y, Sabharwal M. Education–Job Match, Salary, and Job Satisfaction Across the Public,, Non-Profit, and For-Profit Sectors: Survey of recent college graduates. Public Manag Rev. 2016;18(1):40-64. doi:10.1080/14719037.2014.957342.



DOI: https://doi.org/10.22146/jmpf.34441

Article Metrics

Abstract views : 738 | views : 5156

Refbacks

  • There are currently no refbacks.


Copyright (c) 2018 JURNAL MANAJEMEN DAN PELAYANAN FARMASI (Journal of Management and Pharmacy Practice)

Creative Commons License
This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.

This Journal is Indexed on:


Web
AnalyticsView My Stats