* Corresponding Author
Gambaran Layanan Konsultasi Kesehatan Mental Aplikasi Riliv di Indonesia Pada Masa Endemi COVID-19 Overview of Riliv Mental Health Consultation Service in Indonesia During COVID-19 Endemic
https://doi.org/10.22146/jkki.88840 Riastuti Kusuma Wardani(1*), Balqis Dara Zaenab(2)
(1) FIKES UIN Jakarta
(2) FIKES UIN Jakarta
(*) Corresponding Author
Abstract
ABSTRAK
Layanan telepsikiatri mulai marak digunakan akibat dampak pandemi COVID-19 terhadap kesehatan mental masyarakat, namun masih terdapat keluhan oleh pengguna aplikasi layanan telepsikiatri seperti Riliv karena kesulitan dan ketidaksesuaian dalam penggunaan aplikasi. Riliv sebagai penyedia layanan telepsikiatri harus mempertahankan kemajuan serta meningkatkan dan mempertahankan standar perawatan. Melihat persepsi pengguna berdasarkan pengalaman mereka menggunakan layanan dapat membantu pemberi layanan dalam mengambil keputusan dan memberikan layanan yang tepat sesuai dengan kebutuhan pengguna. Penelitian ini bertujuan untuk mengetahui gambaran layanan konsultasi kesehatan mental aplikasi Riliv di Indonesia pada masa endemi COVID-19 menurut pengguna berdasarkan lima dimensi End User Computing Satisfaction (EUCS), yaitu isi, keakuratan, tampilan, kemudahan penggunaan, dan ketepatan waktu. Pendekatan yang diterapkan dalam penelitian ini adalah pendekatan kuantitatif dengan desain deskriptif. Data dikumpulkan secara daring pada Maret – Juni 2023 dengan teknik pengambilan sampel purposive sampling. Hasil penelitian menunjukkan bahwa sebanyak lebih dari setengah responden memiliki persepsi baik terhadap isi (56,8%), keakuratan (69,9%), tampilan (54,8%), dan kemudahan penggunaan (53,4%) serta lebih dari tiga perempat responden (87,7%) memiliki persepsi baik terhadap ketepatan waktu layanan konsultasi kesehatan mental di aplikasi Riliv. Pemberi layanan telepsikiatri di aplikasi Riliv disarankan untuk memastikan adanya pelatihan untuk meningkatkan self-efficacy dan kemampuan komunikasi digital bagi psikolog yang terdaftar di Riliv, melakukan optimalisasi sistem aplikasi Riliv, dan memastikan adanya pengembangan berkelanjutan pada aplikasi. Hal tersebut diharapkan dapat meningkatkan kualitas informasi yang diberikan kepada pengguna dan meningkat pemanfaatannya oleh masyarakat.
ABSTRACT
Telepsychiatry services have begun to be widely used due to the impact of the COVID-19 pandemic on people's mental health, but there are still complaints by telepsychiatry applications, such as Riliv, users due to the difficulties and inconsistency in using telepsychiatry applications. Riliv as a telepsychiatry service provider must maintain progress and also improve and maintain standards of care. Looking at user perceptions based on their experience using the service can help service providers make decisions and provide the right service according to user needs. This study aims to describe the Riliv application mental health consulting services in Indonesia during the COVID-19 endemic according to users based on the five dimensions of End User Computing Satisfaction (EUCS), namely content, accuracy, appearance, ease of use, and timeliness. The approach applied in this study is a quantitative approach with a descriptive design. Data was collected online from March to June 2023 using a purposive sampling technique. The results showed that more than half of the respondents had good perceptions of content (56.8%), accuracy (69.9%), format (54.8%), and ease of use (53.4%) and more than three a quarter of respondents (87.7%) had a good perception of the timeliness of mental health consultation services on the Riliv application. Riliv applications are advised to ensure that there is training to improve self-efficacy and digital communication skills for psychologists registered with Riliv, optimize the Riliv application system, and ensure continuous development of the application. This is expected to improve the quality of the information provided to users and increase its utilization by the public.
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