Proses Bisnis Layanan Medical Checkup (MCU) Menggunakan Business Process Model and Notation (BPMN)

https://doi.org/10.22146/jkesvo.61269

Akhmad Bakhrun(1*), Jonner Hutahaean(2)

(1) Jurusan Teknik Komputer dan Informatika, Politeknik Negeri Bandung
(2) Jurusan Teknik Komputer dan Informatika, Politeknik Negeri Bandung
(*) Corresponding Author

Abstract


Latar Belakang: Layanan medical check up (MCU) dibutuhkan untuk berbagai keperluan, di antaranya untuk persyaratan pengangkatan Pegawai Negeri Sipil (PNS). Pasien yang menjalani MCU perlu mengetahui proses yang harus diikuti, lama proses, dan jadwal penerimaan hasil agar pasien dapat mempersiapkan diri dengan baik. Di sisi lain, manajemen rumah sakit juga perlu mengevaluasi layanan MCU agar selalu unggul, kompetitif, dan berkelanjutan.

Tujuan: Membangun model proses bisnis layanan MCU dalam persyaratan pengangkatan PNS.

Metode: Observasi dan eksplorasi untuk menganalisis proses bisnis layanan MCU serta mempelajari dokumen hasil MCU seperti hasil pemeriksaan laboratorium dan thorax serta surat hasil MCU yang telah disahkan oleh ketua tim penguji kesehatan rumah sakit. Pemodelan proses bisnis dibuat menggunakan BPMN dengan tool Bizagi.

Hasil: Model proses bisnis untuk panduan pasien dan peningkatan layanan MCU dapat diimplementasikan menjadi Standard Operating Procedure (SOP) layanan MCU di rumah sakit. Selain itu, model ini merupakan requirement awal yang sangat penting untuk membangun perangkat lunak pencatatan data MCU yang terintegrasi.

Kesimpulan: Adanya model proses BPMN dapat memudahkan pasien untuk mengetahui tahapan proses MCU yang sedang mereka jalani dan perkiraan waktu selesainya. Manajemen rumah sakit juga dapat menjadikan model ini untuk mengevaluasi dan meningkatkan layanan MCU.


Keywords


MCU; PNS; BPMN; SOP; perangkat lunak

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DOI: https://doi.org/10.22146/jkesvo.61269

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