PLO User Interface based on Telegram Bot

https://doi.org/10.22146/ijccs.29089

Bambang Nurcahyo Prastowo(1*), Nur Achmad Sulistyo Putro(2), Oktaf Agni Dhewa(3)

(1) Department of Computer Science and Electronics, FMIPA, UGM, Yogyakarta
(2) Department of Computer Science and Electronics, FMIPA, UGM, Yogyakarta
(3) Master of Computer Science, FMIPA UGM, Yogyakarta
(*) Corresponding Author

Abstract


Instant messaging services usually integrate a notification system on their users’ devices, as phone calls and short message service (SMS) systems do. Telegram is – as far as we are aware – the only popular instant messaging service that uses open source code. Telegram also provides APIs for their users, enabling the development of a bot system that allows instant messaging application to access information. Here, we study the potential use of Telegram bot as a user interface to a paperless office (PLO) system developed in our institution. We found that Telegram bot improves communication among the users; however, as the amount of messages increased, the server becomes overloaded. This limitation suggests that future works need to be directed to improving the efficiency of the bot


Keywords


communication system; social media; instant messaging; system integration

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DOI: https://doi.org/10.22146/ijccs.29089

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