* Corresponding Author
Hide
Show all
Analysis User Satisfaction of XYZ Application with End User Computing Satisfaction Method and Delone and Mclean
https://doi.org/10.22146/ijccs.101004 Qhoiril Aldi Giansyah(1*), Idria Maita(2), Megawati Megawati(3), Febi Nur Salisah(4)
(1) Universitas Islam Negeri Sultan Syarif Kasim Riau
(2) Universitas Islam Negeri Sultan Syarif Kasim Riau
(3) Universitas Islam Negeri Sultan Syarif Kasim Riau
(4) Universitas Islam Negeri Sultan Syarif Kasim Riau
(*) Corresponding Author
Abstract
Rapidly developing technology has made internet service providers such as XYZ provide an application which promises convenience for its consumers to make transactions to purchase credit, internet quota, and other services. this application is one of the fairly well-known providers and is currently competing with other providers. this provider targets young people because in terms of its products which are quite competitive with a wide reach and prices that are quite cheap for young people. Of course, customers will feel the convenience of transacting using the official service application. The convenience offered can make business processes more efficient and can be used to improve the quality of their services.This study uses the End User Computing Satisfaction model method and the Delone and Mclean model with 9 research variables (content, accuracy, format, ease of use, timeliness, system quality, information quality, and service quality, and security), The purpose of this study is to assess the effectiveness of the application..Out of the nine variables included in the research results, only two Service Quality and Accuracy have a statistically significant impact. The model provided in this study has a Rsquared score of 0.792, indicating a strong level of customer satisfaction.
Keywords
Full Text:
PDFReferences
J. W. Bidha et al., “AXISnet BERDASARKAN MODEL DELONE AND MCLEAN ANALYSIS OF INFORMATION SYSTEM SUCCESS ON THE AXISnet MOBILE APPLICATION BASED ON DELONE AND MCLEAN MODELS,” vol. 6, no. 1, 2023.
A. B. Darmawan and R. A. Nugroho, “Factors that Affect User Satisfaction of Dukcapil Application ( Dukcapil Dalam Genggaman ) in Surakarta Regency,” pp. 154–174, 2020.
F. William and A. L. Review, “Analysis of End User Satisfaction Level of " MyTelkomsel " Services in Indonesia using End User Computer Satisfaction Approach,” no. August, pp. 493–497, 2020.
Ratnasari, “Indonesian Journal of Business Intelligence,” vol. 1, no. 2, 2018.
Jaafreh, “Evaluation Information System Success: Applied DeLone and McLean Information System Success Model in Context Banking System in KSA,” no. June, 2017.
D. DeLone and McLean, “The DeLone and McLean Model of Information Systems Success : A Ten-Year Update,” vol. 19, no. 4, pp. 9–30, 2003.
R. J. Angelina, A. Hermawan, and A. I. Suroso, “Analyzing E-Commerce Success using DeLone and McLean Model,” vol. 5, no. 2, pp. 156–162, 2019.
S. Kumar and M. Sharma, “International Journal of Information Management Examining the role of trust and quality dimensions in the actual usage of mobile banking services : An empirical investigation,” Int. J. Inf. Manage., vol. 44, no. July 2018, pp. 65–75, 2020, doi: 10.1016/j.ijinfomgt.2018.09.013.
T. K. Nathania dan Ginting, ? “+ 0,169 ? ? + 0,095 ? ? .,” vol. 13, no. 3, pp. 16–37, 2014.
R. Sakit and R. Medica, “ANALYSIS OF SECURITY THREAT OF MANAGEMENT INFORMATION SYSTEM IN,” vol. 4, no. 04, pp. 371–375, 2016.
T. Gde, R. Sukawati, P. Y. Setiawan, and M. Setini, “The Effect of Security , Trust and Ease of Use towards Repurchase Intentions Mediated by E-satisfaction on Online Travel Agent,” vol. 12, no. 8, pp. 340–354, 2020, doi: 10.5373/JARDCS/V12I8/20202482.
A. B. T Husain, “Analisis End-User Computing Satisfaction (EUCS) Dan WebQual 4.0 Terhadap Kepuasan Pengguna 1,2,” pp. 164–176.
C. C. Lee and L. Dutil, “A Variation of the DeLone and McLean Model for Collaborative Commerce Services : A Structural Equation Model A Variation of the DeLone and McLean Model for Collaborative Commerce,” vol. 29, no. 3, 2021.
R. T. Hightower, J. M. Pearson, R. Mchaney, R. Hightower, and J. Pearson, “A validation of the end-user computing satisfaction instrument in Taiwan A validation of the end-user computing satisfaction instrument in Taiwan,” no. May, 2002, doi: 10.1016/S0378-7206(01)00119-7.
V. P. Aggelidis and P. D. Chatzoglou, “Hospital information systems : Measuring end user computing satisfaction ( EUCS ),” J. Biomed. Inform., vol. 45, no. 3, pp. 566–579, 2012, doi: 10.1016/j.jbi.2012.02.009.
A. Yudistira, D. Novita, P. Studi, S. Informasi, U. Multi, and D. Palembang, “Analisis Kepuasan Pengguna Aplikasi Arsip Digital Menggunakan Model End User Computing Satisfaction ( EUCS ),” vol. 3, no. 2, pp. 176–188, 2022.
F. N. Salisah and T. K. Ahsyar, “ANALYSIS OF E-OFFICE SYSTEM USER SATISFACTION AT LAND OFFICE PEKANBARU CITY USING END USER COMPUTING SATISFACTION METHOD,” vol. 4, no. 3, pp. 477–483, 2023.
A. Winantu and S. I. Viony, “◼ 30 Analisis Kepuasan Pengguna SIAKAD STMIK El Rahma Dengan Metode EUCS dan IPA,” Asih Winantu, 2023.
D. K. Arif Saputra, “ANALISIS KEPUASAN PENGGUNA SISTEM INFORMASI E-CAMPUS DI IAIN BUKITTINGGI MENGGUNAKAN METODE EUCS Arif Saputra 1* , Denny Kurniadi 2 1,” vol. 7, no. 3, 2019.
A. Ramadhan and I. Seprina, “ANALISA TINGKAT KEPUASAN PENGGUNA SISTEM INFORMASI AKADEMIK (SIMAK) MENGGUNAKAN METODE EUCS (STUDI KASUS : UNIVERSITAS MUHAMMADIYAH PALEMBANG),” Bina Darma Conf. Comput. Sci..
R. H. MA Sugandi, “No Title,” vol. 9, no. 1, pp. 143–154, 2020.
A. Aldholay and O. Isaac, “An extension of Delone and McLean IS success model with self-efficacy Online learning usage in Yemen,” vol. 35, no. 4, pp. 285–304, 2018, doi: 10.1108/IJILT-11-2017-0116.
Y. A. Dewi, S. Imanirubiarko, and D. M. Simbolon, “The Application of Delon and McLean Method and End User Computing Satisfaction to Analyze User Satisfaction of Mobile Banking Applications,” vol. 4, no. January, pp. 20–25, 2024.
Jasmalinda, “No Title,” vol. 1, no. 10, 2021.
R. Marliana, “Pelatihan pls-sem menggunakan smartpls 3.0 dosen mata kuliah statistika fisip uin sunan gunung djati bandung,” vol. 02, no. 02, pp. 43–50, 2021.
M. Noor, “The effect of e-service quality on user satisfaction and loyalty in accessing e-government information,” Int. J. Data Netw. Sci., vol. 6, no. 3, pp. 945–952, 2022, doi: 10.5267/j.ijdns.2022.2.002.
A. Monecke and F. Leisch, “semPLS : Structural Equation Modeling Using Partial Least Squares,” vol. 48, no. 3, 2012.
I. Ghozali, “Aplikasi Analisis MultivariateNo Title”.
Ghozali, “pdf-ghozali-edisi-9-pdf_compress.pdf.”
DOI: https://doi.org/10.22146/ijccs.101004
Article Metrics
Abstract views : 1232
| 
views : 442
Refbacks
Copyright (c) 2024 IJCCS (Indonesian Journal of Computing and Cybernetics Systems)
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
View My Stats1