Compliance-gaining in policy announcement and willingness to co-produce: Experiment on psychosocial support policy

https://doi.org/10.22146/jkap.99112

Timothy Pieter Christian Siahaan(1*)

(1) Faculty of Governance and Global Affairs, Leiden University, The Netherlands Department of Public Policy and Management, Faculty of Social and Political Sciences, Universitas Gadjah Mada, Indonesia
(*) Corresponding Author

Abstract


This article extends existing research on the determinants of willingness for co-production in policy by offering an additional lens through the use of compliance-gaining techniques in policy announcements. By experimenting on two different techniques in the case of a psychosocial support policy among Indonesian citizens, regression analysis results show that individuals will comply with policies, not necessarily because they are morally appealing, but because of other factors in the announcement. Data availability and simplified registration procedures are key components that boost compliance. On the contrary, individuals do not need to understand or have a mental health issue to participate in a segmented focus issue. Perceived legitimacy of public organizations, as well as motivation to contribute, continue to be prerequisites for highly effective public participation. This study concludes that a morally appealing delivery can be beneficial, but it requires accompanyment from other supporting aspects in the announcement, which encourages future research to test it within a specific socio-demographic background.


Keywords


compliance theory; development planning; policy announcements; policy implementation; psychosocial policy

Full Text:

PDF


References

Agarwal, S., Araral, E., Fan, M., Qin, Y., & Zheng, H. (2023). The effects of policy announcement, prices and subsidies on water consumption. Nature Water, 1(2), 176–186. https://doi.org/10.1038/s44221-023-00028-1

Aguinis, H., & Bradley, K. J. (2014). Best Practice Recommendations for Designing and Implementing Experimental Vignette Methodology Studies. Organizational Research Methods, 17(4), 351–371. https://doi.org/10.1177/1094428114547952

Alexiou, K., & Wiggins, J. (2017). Measuring individual legitimacy perceptions: Scale development and validation. Strategic Organization, 17(4), 470–496. https://doi.org/10.1177/1476127018772862

Arshad, S., & Khurram, S. (2020). Can government’s presence on social media stimulate citizens’ online political participation? Investigating the influence of transparency, trust, and responsiveness. Government Information Quarterly, 37(3), 101486. https://doi.org/10.1016/j.giq.2020.101486

Asseburg, J., Homberg, F., & Vogel, R. (2018). Recruitment messaging, environmental fit and public service motivation. International Journal of Public Sector Management, 31(6), 689–709. https://doi.org/10.1108/ijpsm-08-2017-0217

Bagozzi, R. P., & Lee, K. (2002). Multiple routes for social influence: the role of compliance, internalization, and social identity. Social Psychology Quarterly, 65(3), 226. https://doi.org/10.2307/3090121

Baptista, N., Alves, H., & Matos, N. (2019). Public Sector Organizations and Cocreation with Citizens: A Literature Review on benefits, drivers, and barriers. Journal of Nonprofit & Public Sector Marketing, 32(3), 217–241. https://doi.org/10.1080/10495142.2019.1589623

Barton, R. (1999). Psychosocial Rehabilitation Services in Community Support Systems: A Review of Outcomes and Policy Recommendations. Psychiatric Services, 50(4), 525–534. https://doi.org/10.1176/ps.50.4.525

Bovaird, T., Stoker, G., Jones, T., Loeffler, E., & Roncancio, M. P. (2015). Activating collective co-production of public services: influencing citizens to participate in complex governance mechanisms in the UK. International Review of Administrative Sciences, 82(1), 47–68. https://doi.org/10.1177/0020852314566009

Bryant, R., Lysova, E. I., & Khapova, S. N. (2023). Calling for a meaningful contribution? Bridging contributing to society with motivation theory. Frontiers in Psychology, 14. https://doi.org/10.3389/fpsyg.2023.1186547

Bull, A. (2022). Catalysts and rationales for reporting staff sexual misconduct to UK higher education institutions. Journal of Gender-Based Violence, 6(1), 45–60. https://doi.org/10.1332/239868021x16270572218631

Cairney, P., & Kwiatkowski, R. (2017). How to communicate effectively with policymakers: combine insights from psychology and policy studies. Palgrave Communications, 3(1). https://doi.org/10.1057/s41599-017-0046-8

Callahan, K. (2007). Citizen Participation: models and methods. International Journal of Public Administration, 30(11), 1179–1196. https://doi.org/10.1080/01900690701225366

Canary, H. E., & Taylor, J. L. (2020). Policy Communication. The Handbook of Applied Communication Research, 675–691. https://doi.org/10.1002/9781119399926.ch37

Cash, D. W., & Belloy, P. G. (2020). Salience, credibility and legitimacy in a rapidly shifting world of knowledge and action. Sustainability, 12(18), 7376. https://doi.org/10.3390/su12187376

Cederholm, E. A., & Hall, P. (2019). Performing ambiguous policy: How innovation events simultaneously perform change and collaborative order. The Sociological Review, 68(6), 1403–1419. https://doi.org/10.1177/0038026119895219

Chen, Y., Deng, S., Kwak, D., Elnoshokaty, A., & Wu, J. (n.d.). A Multi-Appeal model of Persuasion for online petition success: a linguistic Cue-Based approach. https://papers.ssrn.com/sol3/papers.cfm?abstract_id=3356933

Crano, W. D. (2019). Reflections on a proposal designed to enhance the internal and internal validity of research in psychology. Psychological Inquiry, 30(4), 211–215. https://doi.org/10.1080/1047840x.2019.1693868

D’Acunto, F., Hoang, D., Paloviita, M., & Weber, M. (2020). Effective Policy Communication: Targets versus Instruments. SSRN Electronic Journal. https://doi.org/10.2139/ssrn.3713355

Döring, M., & Madsen, J. K. (2022). Mitigating Psychological Costs—The role of citizens’ administrative literacy and social capital. Public Administration Review, 82(4), 671–681. https://doi.org/10.1111/puar.13472

Esaiasson, P., Gilljam, M., & Persson, M. (2016). Responsiveness beyond policy satisfaction: Does it matter to citizens? Comparative Political Studies, 50(6), 739–765. https://doi.org/10.1177/0010414015626445

Evans, W. N., Neville, D., & Graham, J. D. (1991). General deterrence of drunk driving: Evaluation of recent American policies. Risk Analysis, 11(2), 279–289. https://doi.org/10.1111/j.1539-6924.1991.tb00604.x

Fawzi, M. C. S., Eustache, E., Oswald, C., Louis, E., Surkan, P. J., Scanlan, F., Hook, S., Mancuso, A., & Mukherjee, J. S. (2012). Psychosocial support intervention for HIV-affected families in Haiti: Implications for programs and policies for orphans and vulnerable children. Social Science & Medicine, 74(10), 1494–1503. https://doi.org/10.1016/j.socscimed.2012.01.022

Feinberg, M., & Willer, R. (2019). Moral reframing: A technique for effective and persuasive communication across political divides. Social and Personality Psychology Compass, 13(12). https://doi.org/10.1111/spc3.12501

Fischer, F. (1993). Citizen participation and the democratization of policy expertise: From theoretical inquiry to practical cases. Policy Sciences, 26(3), 165–187. https://doi.org/10.1007/bf00999715

Fung, A. (2015). Putting the Public Back into Governance: The Challenges of Citizen Participation and Its Future. Public Administration Review, 75(4), 513–522. https://doi.org/10.1111/puar.12361

Gailits, N., Mathias, K., Nouvet, E., Pillai, P., & Schwartz, L. (2019). Women’s freedom of movement and participation in psychosocial support groups: qualitative study in northern India. BMC Public Health, 19(1). https://doi.org/10.1186/s12889-019-7019-3

Gammeltoft-Hansen, T., & Tan, N. F. (2017). The end of the deterrence paradigm? Future directions for global refugee policy. Journal on Migration and Human Security, 5(1), 28–56. https://doi.org/10.1177/233150241700500103

Gneezy, U., Meier, S., & Rey-Biel, P. (2011). When and why incentives (Don’t) work to modify behavior. The Journal of Economic Perspectives, 25(4), 191–210. https://doi.org/10.1257/jep.25.4.191

Hendriks, C. M. (2009). Policy design without democracy? Making democratic sense of transition management. Policy Sciences, 42(4), 341–368. https://doi.org/10.1007/s11077-009-9095-1

Howlett, M. (2009). Government Communication as a Policy tool: a framework for analysis. Canadian Political Science Review, 3(2), 23–37. https://doi.org/10.24124/c677/2009134

Kammermann, L., & Ingold, K. (2018). Going beyond technocratic and democratic principles: stakeholder acceptance of instruments in Swiss energy policy. Policy Sciences, 52(1), 43–65. https://doi.org/10.1007/s11077-018-9341-5

Kang, H., Chen, G., & Luna-Reyes, L. F. (2022). Understanding citizens’ perception of government fiscal information through a survey experiment. Government Information Quarterly, 39(1), 101661. https://doi.org/10.1016/j.giq.2021.101661

Keddie, A. (2021). Engaging boys in gender transformative pedagogy: navigating discomfort, vulnerability and empathy. Pedagogy Culture and Society, 30(3), 401–414. https://doi.org/10.1080/14681366.2021.1977980

Keppeler, F., Sievert, M., & Jilke, S. (2022). Increasing COVID-19 vaccination intentions: a field experiment on psychological ownership. Behavioural Public Policy, 1–20. https://doi.org/10.1017/bpp.2022.16

Keskingören, T., & Halpern, P. R. (2005). Behind Closed Doors Elite Politics, Think Tanks, and U.S. Foreign Policy. Insight Turkey, 7(2). https://www.jstor.org/stable/26328733

Kohrt, B. A., & Song, S. J. (2018). Who benefits from psychosocial support interventions in humanitarian settings? The Lancet Global Health, 6(4), e354–e356. https://doi.org/10.1016/s2214-109x(18)30102-5

König, P. D. (2019). A magic bullet in policy communication? On the ambiguous use of framing in policy research. Policy Studies, 42(1), 60–79. https://doi.org/10.1080/01442872.2019.1581153

Li, W. (2023). The effect of China’s driving restrictions on air pollution: The role of a policy announcement without a stated expiration. Resource and Energy Economics, 72, 101360. https://doi.org/10.1016/j.reseneeco.2023.101360

Lim, R. E., & Hong, J. M. (2022). Don’t Make Me Feel Guilty! Examining the Effect of a Past Moral Deed on Perceived Irritation with Guilt Appeals in Environmental Advertising. Journal of Current Issues & Research in Advertising, 43(4), 421–436. https://doi.org/10.1080/10641734.2022.2122638

Loukis, E., Charalabidis, Y., & Androutsopoulou, A. (2017). Promoting open innovation in the public sector through social media monitoring. Government Information Quarterly, 34(1), 99–109. https://doi.org/10.1016/j.giq.2016.09.004

Marwell, G., & Schmitt, D. R. (1967). Dimensions of Compliance-Gaining Behavior: An Empirical analysis. Sociometry, 30(4), 350. https://doi.org/10.2307/2786181

Nabatchi, T., Sancino, A., & Sicilia, M. (2017). Varieties of participation in public services: the who, when, and what of coproduction. Public Administration Review, 77(5), 766–776. https://doi.org/10.1111/puar.12765

Nasr, M. (2022). Varieties of Ambiguity: How do Voters Evaluate Ambiguous Policy Statements? Comparative Political Studies, 56(6), 759–787. https://doi.org/10.1177/00104140221089652

Neumann, O., & Schott, C. (2021). Behavioral effects of public service motivation among citizens: testing the case of digital co-production. International Public Management Journal, 26(2), 175–198. https://doi.org/10.1080/10967494.2021.1937413

Patel, Z., Marrengane, N., Smit, W., & Anderson, P. M. L. (2020). Knowledge Co-production in Sub-Saharan African Cities: Building Capacity for the Urban Age. In Science for sustainable societies (pp. 189–214). https://doi.org/10.1007/978-981-15-5358-5_8

Penn, J. M., Petrolia, D. R., & Fannin, J. M. (2023). Hypothetical bias mitigation in representative and convenience samples. Applied Economic Perspectives and Policy, 45(2), 721–743. https://doi.org/10.1002/aepp.13374

Putri, A. K., Gustriawanto, N., Rahapsari, S., Sholikhah, A. R., Prabaswara, S., Kusumawardhani, A. C., & Kristina, S. A. (2021). Exploring the perceived challenges and support needs of Indonesian mental health stakeholders: a qualitative study. International Journal of Mental Health Systems, 15(1). https://doi.org/10.1186/s13033-021-00504-9

R Team. (n.d.). R for macOS. Retrieved July 1, 2024, from https://cran.r-project.org/bin/macosx/

Raj, E. X., & Daniels, D. E. (2016). Psychosocial support for adults who stutter: Exploring the role of online communities. Speech Language and Hearing, 20(3), 144–153. https://doi.org/10.1080/2050571x.2016.1253533

Ray, T. K., & Pana-Cryan, R. (2021). Work flexibility and Work-Related Well-Being. International Journal of Environmental Research and Public Health, 18(6), 3254. https://doi.org/10.3390/ijerph18063254

Seltman, H. J. (2013). Experimental design and analysis. Vol. 428.

Subu, M. A., Wati, D. F., Netrida, N., Priscilla, V., Dias, J. M., Abraham, M. S., Slewa-Younan, S., & Al-Yateem, N. (2021). Types of stigma experienced by patients with mental illness and mental health nurses in Indonesia: a qualitative content analysis. International Journal of Mental Health Systems, 15(1). https://doi.org/10.1186/s13033-021-00502-x

Susanto, N. (2019). Public (Dis) engagement in toll road project: A case study from Indonesia. JKAP (Jurnal Kebijakan Dan Administrasi Publik), 23(1), 77.

Soegiono, A. N. (2018). Investigating Digital (Dis) engagement of Open Government: Case Study of One Data Indonesia. JKAP (Jurnal Kebijakan Dan Administrasi Publik), 22(1), 36.

Tol, W. A., Barbui, C., Galappatti, A., Silove, D., Betancourt, T. S., Souza, R., Golaz, A., & Van Ommeren, M. (2011). Mental health and psychosocial support in humanitarian settings: linking practice and research. The Lancet, 378(9802), 1581–1591. https://doi.org/10.1016/s0140-6736(11)61094-5

Toots, M., Mcbride, K., Kalvet, T., Krimmer, R., Tambouris, E., Panopoulou, E., Kalampokis, E., & Tarabanis, K. (2017). A Framework for Data-Driven Public Service Co-production. In Lecture notes in computer science (pp. 264–275). https://doi.org/10.1007/978-3-319-64677-0_22

Van Den Bekerom, P., Van Der Voet, J., & Christensen, J. (2020). Are citizens more negative about failing service delivery by public than private organizations? Evidence from a Large-Scale Survey experiment. Journal of Public Administration Research and Theory, 31(1), 128–149. https://doi.org/10.1093/jopart/muaa027

Van Eijk, C., & Steen, T. (2015). Why engage in co-production of public services? Mixing theory and empirical evidence. International Review of Administrative Sciences, 82(1), 28–46. https://doi.org/10.1177/0020852314566007

Verhoest, K., Verschuere, B., & Bouckaert, G. (2007). Pressure, legitimacy, and innovative behavior by public organizations. Governance, 20(3), 469–497. https://doi.org/10.1111/j.1468-0491.2007.00367.x

Wagner, T. F. (2017). Promoting technological innovations: towards an integration of traditional and social media communication channels. In Lecture notes in computer science (pp. 256–273). https://doi.org/10.1007/978-3-319-58559-8_22

Wahyuhadi, J., Efendi, F., Farabi, M. J. A., Harymawan, I., Ariana, A. D.,

Arifin, H., Adnani, Q. E. S., & Levkovich, I. (2022). Association of stigma with mental health and quality of life among Indonesian COVID-19 survivors. PLoS ONE, 17(2), e0264218. https://doi.org/10.1371/journal.pone.0264218

Weissbecker, I., Hanna, F., Shazly, M. E., Gao, J., & Ventevogel, P. (2018). Integrative mental health and psychosocial support interventions for refugees in humanitarian crisis settings. In Springer eBooks (pp. 117–153). https://doi.org/10.1007/978-3-319-72914-5_6

Wicaksono, K. W. (2015). Akuntabilitas organisasi sektor publik. JKAP (Jurnal Kebijakan Dan Administrasi Publik), 19(1), 17. https://doi.org/10.22146/jkap.7523

Whitlatch, C. J., & Orsulic-Jeras, S. (2018). Meeting the Informational, Educational, and Psychosocial Support Needs of Persons Living With Dementia and Their Family Caregivers. The Gerontologist. https://doi.org/10.1093/geront/gnx162

Wolfe, M., Jones, B. D., & Baumgartner, F. R. (2013). A failure to communicate: agenda setting in media and policy studies. Political Communication, 30(2), 175–192. https://doi.org/10.1080/10584609.2012.737419

Wukich, C. (2020). Government social media engagement strategies and public roles. Public Performance & Management Review, 44(1), 187–215. https://doi.org/10.1080/15309576.2020.1851266

Zebrack, B. J., Chesler, M. A., & Penn, A. (2007). Psychosocial support. In Pediatric oncology (pp. 375–385). https://doi.org/10.1007/978-3-540-68152-6_24



DOI: https://doi.org/10.22146/jkap.99112

Article Metrics

Abstract views : 219 | views : 44

Refbacks

  • There are currently no refbacks.


Bookmark and Share


Copyright (c) 2024 JKAP (Jurnal Kebijakan dan Administrasi Publik)

Creative Commons License
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.