Hubungan Antara Partisipasi dengan Kepuasan Pemakai Dalam Pengembangan Sistem Berbasis Komputer: Suatu Tinjauan Dua Faktor Kontijensi

Grahita Chandrarin(1*), NUR INDRIANTORO(2)

(1) Universitas Merdeka, Malang
(2) Universitas Gadjah Mada
(*) Corresponding Author


User participation has been widely touted by the MIS community as a
means to improve user satisfaction within systems development This claim, however, has not been consistently substantiated in the empirical literature. In seeking to explain such equivocal results, the effects of two contingency factorstask complexity and system complexity-on the relationship between user participation and user satisfaction were investigated. As suggested in the literature, this research tests hypotheses that these specific contingency factors should aid in identifying situations where user participation would have a strong
relationship with satisfaction. Analysis of 135 respondents in different organizations indicated that user participation has direct relationship with user satisfaction. In addition, the two contingency factors task complexity and system complexity prove to be not pure moderator. Task complexity was shown to be independent predictor of user satisfaction, and system complexity to be quasi moderator of relationship between
user participation and user satisfaction The results help explain the relationship between user participation and user satisfaction by suggesting the nature of the relationship under different sets of conditions. In the implications are relevant to systems developers and to
academicians seeking to explain how, when, why, and where user participation is needed.


User participation, user satisfaction, task complexity, system complexity

Full Text:



Babie, E(1983), The Practice of Social Research, Third Edition, Wadsworih Publishing Company, Belmont, California, A Devision of Woadsworth, Inc Boland Jr., R. J. (1978), The Process and Product of System Design, Management Science, Vol. 24, No. 9, Mei, hal. 887-898. Barki, H., dan J. Hartwick (1994), Measuring User Participation, User Involvement, and User Attitude, MIS Quarterly, Vol. 16, No. 1, Maret, haL59-82 Baronas, A. M. K-, dan M.R. Louis (1988), Restoring a Sense of Control during Implentation: How User Involvement Leads to System Acceptence, MIS Quarterly, Vol. 12, No. 1, Maret, haL 111-124. Cash Jr., J. L., F.W. McFarlan, J,L. McKermey, dan L.M. Applegate (1992), Corporate Information System Management-Text and Cases, Third Edition, Richard D. Irwin, USA. Chandrarin, G.(1995), Teknologi Integrasi: Kaji Ulang Hubungan Antara Sistem Jnformasi dan Dmu Komputer, Majalah Kompak, No. 8, Nopember, hal 70-79. Chambers, B.(1992), FoxPro 2 Business and MIS Applications, Microtrend Books, Slawson Communications, Inc, SanMarcos. Daft, R., R. LengeL dan L. Trevino (1987), Message Equivocality, Media Selection, and Manager Performance: Implication for Information Systems, MIS Quarterly, Vol. 11, No. 3, September, haL 355-366. DeLone, W., dan E. McLean (1992), Information System Success: The Quest for the Dependent Variable, Information Systems Research, VoL 3, No.l, Maret, haL 60-95. Doll, W. J., W. Xia, dan G. Torkzadeh (1994), A Confirmatory Factor Analysis of the End-User Computing Satisfaction Instrument, MB Quarterly, VoL 18, No. 4, Desember, haL 453459. DoU, W. J., dan G. Torkzadeh (1989), A Discrepancy Model of End-User Computing Involvement, Managemant Science, VoL 35, No. 10, Oktober, hal. 1151-1171. Emory, C. W. (1985), Business Research Methods, Third Edition, Irwin, Homewood Illinois. Gill, T. G. (1995), Early Expert Systems: Where Are They Now?, MIS Quarterly, VoL19, No. 1, Maret, hal 51-81. Gregson, T., J. WendelL dan J. Aono (1994), Role Ambiguity, Role Conflict, and Perceived Environmental Uncertainty: Are the Scales Measuring Separate Constructs for Accountants?, Behavioral Research in Accounting, VoL6, haL 144-159. Hebden, J.(1983), Applications of Econometrics, First Edition, Philip Allan Publishers Limited, Deddington, Oxford. Indriantoro, N. (1993), The Effect of Participative Budgeting on Job Performance and Job Satisfaction with Locus of Control and Cultural Dimensions as Moderating Variables, Ph.D. dissertation, University of Kentucky. Ives, B., dan M.H. Olson (1984), User Involvement and MIS Success: A Review of Research, Management Science, Vol. 30, No. 5, Mei, hal. 586-603. Jarvenpaa, S. L., dan Ives, B.(1991), Executive Involvement and Participation in the Management of Information Technology, MIS Quarterly, Vol.15, No. 2, hal. 205-227. Jones, G., dan T. McNamara (1988), Information Technology and the New Accounting, McGraw-Hill Book Company (UK) Limited, Maidenhead, Berkshire, England. Kettinger, W. J., dan C.C. Lee (1992), Perceived Service Quality and User Satisfaction with the Information Services Function, Decision Sciences, Vol. 25, No. 5/6, hal. 737-766. King, W. R., dan J.I. Rodriguez (1981), Participative Design of Strategic Decision Support Systems: An Empirical Assessment, Management Science, Vol. 27, No. 6, Juni, hal 717-726. Kleinbaum, D. G., L.L. Kupper, dan K.E. MuDer (1988), Applied Regression Analysis and Other Multivariable Methods, Second Edition, PWS-KENT Publishing Company, Boston. Martin, E. W., D. W. DeHayes, J.A. Hoffer, dan W.C Perkins (1994), MANAGING INFORMATION TECHNOLOGY What Managers Need To Know, Second Edition, Macmillan Publishing Company, New York, 1994. McKeen, J. D., T. Guimaraes, dan J. C Wetherbe (1994), The Relationship Between User Participation and User Satisfaction: An Investigation of Four Contingency Factors, MB Quarterly, Vol. 18 No. 4, Desember, hal. 427-451. Pressman, R. S.(1982), SOFTWARE ENGINEERING: A Practitioner's Approach, McGraw-Hill Book Company, New York. Robey, D. dan D. Fanow (1982), User Involvement in Information System Development: A Conflict Model and Empirical Test, Management Science, Vol. 28, No. 1, Januari, hal. 73-85. Sekaran, U. (1992), RESEARCH METHODS FOR BUSINESS A Skill Building Approach, Second Edition, John Wiley & Sons, Inc., Singapore. Sutrisno (1992), Sistem Informasi Manajemen, Edisi Pertama, Ak Group, Malang. Tait P. dan 1. Vessey (1988), The Effect of User Involvement on Systems Success: A Contingency Approach, MIS Quarterly, Vol.12, No. 1, Maret, hal. 91-108. Walpole, R. E., dan R. H. Myers (1978), Probability and Statistics for Engineers and Scientists, Second Edition, Macmillan Publishing Co. Wonnacott, T. R, dan R. J. Wonnacott (1977), Introductory Statistics, Third Edition, John Wiley & Sons Inc., New York. Zikmund, W. G. (1994), Business Research Methods, Fourth Edition, The Dryden Press, Harcourt Brace College Publishers, Qrlando, USA.

Article Metrics

Abstract views : 3444 | views : 3206


  • There are currently no refbacks.

Copyright (c) 1997 Journal of Indonesian Economy and Business

Creative Commons License
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.

Journal of Indonesian Economy and Business


Editorial Team
Focus and Scope
Peer Review Process
Publication Ethics
Screening for Plagiarism


Author Guidelines
Submission Guidelines
Online Submissions
Copyright Notice
Privacy Statement
Author Fees


Author Pack
Submission Form & Manuscript Template



Reviewer Guidelines
Reviewer Acknowledgement



General Search
Author index
Title index



The Journal of Indonesian Economy and Business (print ISSN 2085-8272; online ISSN 2338-5847) is published by the Faculty of Economics and Business Universitas Gadjah Mada, Indonesia. The content of this website is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License

© 2019 Journal of Indonesian Economy and Business 
 Visitor Statistics