Eduardus Tandelilin(1*)

(1) Universitas Gadjah Mada
(*) Corresponding Author


This article aims to develop an integral summary of the present status of the model ("philosophy") of benchmarking. It includes the presentation of different bencmarking definitions, different benchmarking processes, preconditions for benchmarkig, and finally, to propose an alternative benchmarking model, processes of how to accomplish continuous improvement would be performed.



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Bhat, Vasanthakumar N. (1995). Benchmarking for environmental exellence. Indutrial Management, Vol. 37, Jan/Feb: 9-11. Bell, Russell & Morey, Richard C (1995). Increasing the efficiency of corporate travel management through macro benchmarking. Journal of Travel Research, Winter: 11-20. Camp, Robert. (1989). BENCHMARKING, The Search for Industry Best Practices that Lead to Superior Performance, ASQC Quality Press. Carey, Robert (994). Growth & Improvement: The benchmarking advantage. Successful Meeting. May: 120,123,125-126. Fajardo, Herminia R. (1994). New age performance measurements in manufacturing for world class benchmarking. Research Paper. College of Business Administration, University of the Philippines (unpublished). Grayson, Jackson J. (1994). Back to the basics of benchmarking. QUAUTY,May: 20-23. Lambertus, Todd. (1995). The basics of benchmarking. INCITIVE, Sepetember 127-131. Noon, Hamid & Radford, Russell. (1995). Production and Operations Management, McGraw- Hill, Inc. Partovi, Fariboiz. (1992). Determining what to benchmark: an analytic hierarchy process approach. International Journal of Operations and Production Management, 14: 25-39. Rolsladas, Asbjom.(1995). Performance Management: a business process benchmarking approach, First Ed. Chapman & Hall. Sweeney, Michael T. (1994). Benchmarking for strategic manufacturing management International Journal of Operations and Production Management, 14:4-16.

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