Pengelolaan Arsip Di Era Digital:Mempertimbangkan Kembali Sudut Pandang Pengguna

https://doi.org/10.22146/diplomatika.28253

Widiatmoko Adi Putranto(1*)

(1) Universitas Gadjah Mada
(*) Corresponding Author

Abstract


Abstract

The quick and significant development of information technology in the digital era essentially affects records and archives management. This paper aims to discuss how archives should be aware and understand the social dimension in the challenges and possibilities of managing records and archives in the digital era, including the dynamic of perspectives and behaviours of both internal and external users. In response to the development of information technology, archives put emphasizes mostly in the technical dimension of infrastructure availability and the standard or policy compliance. However, people factor often plays significant role in the transition of management model or system. The best implementation of a standard needs a more holistic approach by considering the users point of view as well as collaboration with various stakeholders in explaining the benefits and functions of the new management system. By putting emphasizes on people factor when conducting training and developing policy, users’ resistance can be minimized while users’ enthusiasm can be achieved to accelerate the positive result in the adaptation of the new system and trends.

Intisari

Perkembangan teknologi informasi di era digital yang cepat dan signifikan mempengaruhi secara esensial pengelolaan arsip. Tulisan ini bertujuan untuk mendiskusikan bagaimana institusi kearsipan harus menyadari dan memahami dimensi sosial di dalam berbagai tantangan dan kemungkinan yang ada dalam pengelolaan arsip di era digital, termasuk dinamika sudut pandang dan perilaku dari pengguna internal maupun eksternal. Sebagai respon dari perkembangan teknologi informasi, kebanyakan institusi kearsipan memberikan penekanan pada dimensi teknis seperti ketersediaan infrastruktur ataupun memenuhi standar dan kebijakan. Padahal, faktor manusia kerap memainkan peran penting dalam transisi model atau sistem pengelolaan. Implementasi terbaik dari suatu standar membutuhkan pendekatan yang lebih holistik dengan mempertimbangkan sudut pandang pengguna dan juga kolaborasi dengan berbagai pihak terkait dalam menjelaskan manfaat dan fungsi dari sistem pengelolaan yang baru. Dengan menaruh penekanan pada faktor manusia pada saat melakukan pelatihan ataupun merumuskan kebijakan, resistensi pengguna dapat diminimalisir dan pada saat bersamaan antusiasme pengguna dapat dicapai untuk mempercepat hasil positif dari adaptasi pada sistem dan tren terbaru.

 


Keywords


pengelolaan arsip; sistem pengelolaan dokumen dan arsip elektronik; era digital; records and archives management; electronic documents and records management system; digital era

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DOI: https://doi.org/10.22146/diplomatika.28253

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