Ciptono, W. S., Ibrahim, A. R., Sulaiman, A. and Kadir, S. L. S. A. (2011) “Sustainability of TQM Implementation Model In The Indonesia’s Oil and Gas Industry: An Assessment of Structural Relations Model Fit”, Gadjah Mada International Journal of Business, 13(1), pp. 1-20. Available at: https://jurnal.ugm.ac.id/v3/gamaijb/article/view/15303 (Accessed: 17August2024).