Leo, L., Gani, L. and Jermias, J. (2009) “Investigating the Impacts of Customer Satisfaction on Firm Performance”, Gadjah Mada International Journal of Business, 11(3), pp. 341 - 359. Available at: https://jurnal.ugm.ac.id/v3/gamaijb/article/view/15043 (Accessed: 23November2024).