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Vol 17, No 2 (2021) Analisis GAP Kualitas Pelayanan dengan Kepuasan Pasien di Instalasi Farmasi RSU PKU Muhammadiyah Delanggu Menggunakan Metode SERVQUAL Abstract  PDF
Qory Addin, Marchaban Marchaban, Sumarni Sumarni
 
Vol 17, No 3 (2021): in press Analisis Tingkat Kepuasan Pasien Terhadap Pelayanan Kefarmasian Menggunakan Model Servqual Di Puskesmas Kabupaten Garut Abstract
Mulyani Mulyani, Achmad Fudholi, Satibi Satibi
 
Vol 7, No 2 (2011) RUMUSAN STRATEGI PENINGKATAN KEPUASAN PASIEN RAWAT JALAN INSTALASI FARMASI RUMAH SAKIT BETHESDA LEMPUYANGWANGI YOGYAKARTA BERDASARKAN ANALISIS LINGKUNGAN EKSTERNAL-INTERNAL Abstract  PDF
Eme Stepani Sitepu, Lukman Hakim, Satibi Satibi
 
Vol 7, No 2 (2011) RUMUSAN STRATEGI DALAM UPAYA MENINGKATKAN KEPUASAN PASIEN RAWAT JALAN INSTALASI FARMASI RUMAH SAKIT MATA DR. YAP YOGYAKARTA BERDASARKAN ANALISIS SWOT Abstract  PDF
Fina Aryani, Lukman Hakim, Satibi Satibi
 
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