Manajemen Operasional Paket Wisata City Tour Surakarta di PT. Kirana Surya Gemilang Yogyakarta (Studi Kasus Rombongan Ikatan Wanita Bank Yogyakarta)

https://doi.org/10.22146/jpt.30158

Edwin Hastawi Atmaja(1*)

(1) Universitas Gadjah Mada
(*) Corresponding Author

Abstract


Tourism is one reliable sector in Indonesia. It’s great contribution for being the second place of the biggest source foreign exchange after oil and gas. This final assignment report is to eximine about the operational management city tour package of one travel agent in one tourist city in Indonesia. This research is purposed to know details the operational management of city tour package in Kirana Tour Yogyakarta. This research used the cualitative method with participatory in collecting data. So with participatory research,researcher could analyze the problems of this research lively. This reseach showed that the operasional management of city tour package could be seen from how the way to answer or react what the consument want, counting technic of basic cost, tour perform and the evaluation after finishing the tour. Kirana Tour was success to build consument satisfication by creating operational management.

Keywords


Travel Agency; Operational Management; Surakarta City Tour Package; Kirana Yogyakarta

Full Text:

PDF


References

Herjanto, E. 1997. Manajemen Operasi. Edisi Ketiga. Jakarta: PT Grasindo.

Puspita, G. 2013. “Strategi Pelayanan Terhadap Customer Di Kirana Tour Yogyakarta”. Laporan Tugas Akhir Diploma Kepariwisataan Universitas Gadjah Mada. Tidak diterbitkan

Ismayanti. 2010. Pengantar Pariwisata, Jakarta: Grasindo. Desky, M.A. 1999. Manajemen Perjalanan Wisata, Yogyakarta: Adicita Karya Nusa.

Yoeti, OA. 2003. Tours and Travel Marketing. Jakarta: Pradnya Paramita.

__________. 1996. Pemasaran Pariwisata. Bandung: Angkasa.

__________. 1997. Tours and Travel Management. Jakarta: Pradnya Paramita.

Sugiarti, S. 2013. “Manajemen Pengelolaan Desa Wisata Brayut Sleman DIY: Studi Kasus Kunjungan Tamu SMK Ttheresia Jakarta, 17 – 18 April 2013”. Laporan Tugas Akhir Diploma Kepariwisataan Universitas Gadjah Mada. Tidak diterbitkan

Republik Indonesia. 2009. Undang-Undang No.10 Tahun 2009 tentang Kepariwisataan. Jakarta: Sekretariat Negara

Kumaladewi, W. 2012. “Peranan Tour Departement Dalam Operasional Tour : Studi Kasus di Seta Tour & Travel Cabang Yogyakarta”. Laporan Tugas Akhir Diploma Kepariwisataan Universitas Gadjah Mada. Tidak diterbitkan.



DOI: https://doi.org/10.22146/jpt.30158

Article Metrics

Abstract views : 6591 | views : 38979

Refbacks

  • There are currently no refbacks.


Copyright (c) 2017 Edwin Hastawi Atmaja

Creative Commons License
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.

Jurnal Pariwisata Terapan is published by Sekolah Vokasi, Universitas Gadjah Mada, Indonesia with registered number ISSN 2580-1031 (Print) and ISSN 2580-104x (Online). This website is licensed under a Creative Commons Attribute-ShareAlike 4.0 International License. Built on the Public Knowledge Project's OJS 2.4.8.1.

free hit counter View My Stats =======