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2004: JKAP VOLUME 8 NOMOR 1, TAHUN 2004 Telaah Kritis Pelayanan Umum di Perkotaan Abstract  PDF
Ratminto Ratminto
 
1997: JKAP VOLUME 1 NOMOR 2, TAHUN 1997 Pemerintah yang Efisien, Tanggap, dan Akuntabel Abstract  PDF
Agus Dwiyanto
 
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