Critical Factor Influencing Electronic Government Capacity Building in Sragen Municipality Government Public Service Delivery

https://doi.org/10.22146/jkap.34105

Muhammad Shobaruddin(1*)

(1) Universitas Brawijaya
(*) Corresponding Author

Abstract


This study identifies critical factors in the capacity building of electronic government (e-government) in Sragen municipality, Indonesia. Sragen is a small city renowned as a pioneer in the implementation of e-government initiatives among other local governments. by conducted in-depth interview as well as observation thus the data was categorized and interpreted for fur-ther being discussed for the result. Results of the study showed that using an institutional ap-proach in e-government capacity building Sragen municipality succeeded in improving the quality and value of the relationship between government institutions and citizens; identified institutional factors that are crucial for successful e-government capacity building that include policies, organizational structure, and participatory public management.

Keywords


capacity building; critical factor; e-government; ICT

Full Text:

PDF


References

Al-Naimat, A., Abdullah, M., Osman, W. and Ahmad, F. (2012), “E-government implementation problems in developing countries”, 2nd World Conference on Information Technology (WCIT-2011), a Publication of AWER Procedia of Information Technology and Computer Science, Antalya, Vol. 1, pp. 876-881.

Al-Qatawneh, I. (2014). The Impact of Organizational Structure on Organizational Commitment: A Comparison between Public and Private Sector Firms in Jordan. European Journal of Business and Management, 6(12), 2222–2839. Retrieved from http://www.iiste.org/Journals/index.php/EJBM/article/viewFile/12506/12821

Almarabeh, T., & Abuali, A. (2010). A General Framework for E-Government: Definition Maturity Challenges, Opportunities, and Success. European Journal of Scientific Research, 39(1), 1450–216. Retrieved from http://www.eurojournals.com/ejsr.htm

Asgarkhani, M. (2005). Digital Government and Its Effectiveness in Public Management Reform. Public Management Review, 7(3), 465–487. https://doi.org/10.1080/14719030500181227

Basu, S. (2004). E-Government and Developing Countries: An Overview. International Review of Law Computers & Technology, 18(1), 109–132. https://doi.org/10.1080/13600860410001674779

Boynton, A. C., & Zmud, R. W. (1984). An Assessment of Critical Success Factors. Management Review Summer, 25(4), 1986–17. Retrieved from https://s3.amazonaws.com/academia.edu.documents/34770219/6-Assessment_CSF-Boynton-Zmud.pdf?AWSAccessKeyId=AKIAIWOWYYGZ2Y53UL3A&Expires=1521886642&Signature=82KjlmHJpka5XFohNEelNq3OUQw%3D&response-content-disposition=inline%3B filename%3DReproduced_with_pe

Chen, P., Gibson, R., & Geiselhart, K. (2006). Electronic Democracy?: The Impact of New Communications Technologies on Australian Democracy. Retrieved from https://scholar.google.co.id/scholar?hl=id&as_sdt=0%2C5&q=Chen%2C+P.%2C+Gibson%2C+R.and+Geiselhart%2C+K.%2C+2006.+“Electronic+Democracy%3F+The+Impact+of+NewCommunications+Technologies+on+Australian+Democracy%3A+for+the+Democratic+Audit+of+Australi

Cochran, C. E., Mayer, L. C., Carr, T. R., Cayer, N. J., McKenzie, M. J., & Peck, L. R. (2015). American Public Policy : An Introduction (Eleventh). Boston: Cengage Learning.

Dawes, S. S. (2008). The Evolution and Continuing Challenges of E-Governance. Public Administration Review, 68 (s1), S86–S102. https://doi.org/10.1111/j.1540-6210.2008.00981.x

Dawes, S. S., & Nelson, M. R. (1995). Pool the Risks, Share the Benefits: Partnerships in IT Innovation. New York: Van Nostrand Reinhold. Retrieved from https://dl.acm.org/citation.cfm?id=234145

Dawes S.S., Pardo T.A. (2002) Building Collaborative Digital Government Systems. In: McIver W.J., Elmagarmid A.K. (Eds) Advances in Digital Government. Advances in Database Systems, vol 26. Springer: Boston, MA. https://doi.org/10.1007/0-306-47374-7_16

De’ R. (2005) E-Government Systems in Developing Countries: Stakeholders and Conflict. In: Wimmer M.A., Traunmüller R., Grönlund Å., Andersen K.V. (Eds) Electronic Government. EGOV 2005. Lecture Notes in Computer Science, vol 3591. Springer: Berlin, Heidelberg. https://doi.org/10.1007/11545156_3

Dexter, B. (2010). Critical Success Factors for Developmental Team Projects. Team Performance Management: An International Journal, 16(7/8), 343–358. https://doi.org/10.1108/13527591011090637

Drucker, P. F. (2002). Managing in the Next Society (1st Ed.). New York: St. Martin’s Press. Retrieved from https://catalogue.nla.gov.au/Record/233559/Copyright?

Fogg, C. D. (1994). Team-based Strategic Planning: A Complete Guide to Structuring, Facilitating and Implementing the Process. New York: American Management Association. Retrieved from https://books.google.co.id/books?id=3SXTSFdCyRIC&printsec=frontcover&hl=id&source=gbs_ge_summary_r&cad=0#v=onepage&q&f=false

Fountain, J. E. (2001). Building the Virtual State: Information Technology and Institutional Change. Washington, D.C.: Brooking Institution Press. Retrieved from https://books.google.co.id/books?id=geX4xHFmNMIC&printsec=frontcover&hl=id&source=gbs_ge_summary_r&cad=0#v=onepage&q&f=false

Gates, L. P. (2010). Strategic Planning with Critical Success Factors and Future Scenarios: An Integrated Strategic Planning Framework. Massachusetts: Carnegie-Mellon. Retrieved from http://www.dtic.mil/docs/citations/ADA532574

Gibson, J. L., Ivancevich, J. M., Donnelly, J. H., & Konopaske, R. (2012). Organizations : Behavior, Structure, Processes (Paul Ducham, Ed.) (14th Ed.). New York: McGraw-Hill.

Gil-García, J. R. N., & Pardo, T. A. (2005). E-Government Success Factors: Mapping Practical Tools to Theoretical Foundations. Government Information Quarterly, 22 (2), 187–216. https://doi.org/10.1016/j.giq.2005.02.001

Hilderbrand, M. E., & Grindle, M. S. (1997). Getting Good Government : Capacity Building in the Public Sectors of Developing Countries. Boston: Harvard Institute for International Development, Harvard University.

Hodgkinson, C. (1980). Towards a Philosophy of Administration. Canadian Journal of Education / Revue Canadienne de l’éducation, 5(1), 101. https://doi.org/10.2307/1494647

Jacobides, M. G. (2007). The Inherent Limits of Organizational Structure and the Unfulfilled Role of Hierarchy: Lessons from a Near-War. Organization Science, 18(3), 455–477. https://doi.org/10.1287/orsc.1070.0278

Kessler, S. R. (2007, June 1). The Effects of Organizational Structure on Faculty Job Performance, Job Satisfaction, and Counterproductive Work Behavior. Graduate Theses and Dissertations. University of South Florida. Retrieved from http://scholarcommons.usf.edu/etd/2243

Kiwang, A. S., Pandie, D. B. W., & Gana, F. (2015). Analisis Kebijakan dan Efektivitas Organisasi. JKAP (Jurnal Kebijakan dan Administrasi Publik), 19 (1), 71-82. Retrieved from https://journal.ugm.ac.id/jkap/article/view/7535/5860

Kumar, R., & Best, M. L. (2006). Impact and Sustainability of E-Government Services in Developing Countries: Lessons Learned from Tamil Nadu, India. The Information Society, 22 (1), 1–12. https://doi.org/10.1080/01972240500388149

Labelle, R. (2008). Electronic Government for Developing Countries. Geneva: ICT Applications and Cybersecurity Division. Retrieved from www.itu.int/ITU-D/cyb/app/e-gov.html

Laudon, K. C., & Laudon, J. P. (2012). Management Information Systems : Managing the Digital Firm (12th Ed.). New Jersey: Pearson Education.

Lowery, L. M. (2001). Developing a Successful E-Government Strategy. Department of Telecommunications & Information Services. Retrieved from http://unpan1.un.org/intradoc/groups/public/documents/APCITY/UNPAN000300.pdf

Meijaard, J., Brand, M. J., & Zoetermeer, M. M. (2002). Organisational structure and performance in Dutch SMEs. SCALES-paper N200214, 1–23. Retrieved from https://core.ac.uk/download/pdf/7074597.pdf

Miles, M. B., Huberman, A. M., & Saldaña, J. (2014). Qualitative Data Analysis: A Methods Sourcebook (3rd Ed.). Los Angeles: Sage Publications. Retrieved from http://researchtalk.com/wp-content/uploads/2014/01/Miles-Huberman-Saldana-Drawing-and-Verifying-Conclusions.pdf

Nagi, E. Al, & Hamdan, M. (2009). Computerization and E-Government Implementation in Jordan: Challenges, Obstacles and Successes. Government Information Quarterly, 26 (4), 577–583. https://doi.org/10.1016/j.giq.2009.04.003

Nwabueze, U., & Kanji, G. K. (1997). The Implementation of Total Quality Management in the NHS: How to Avoid Failure. Total Quality Management, 8(5), 265–280. https://doi.org/10.1080/0954412979514

O’Sullivan, A., & Sheffrin, S. M. (2003). Economics : Principles in Action. Boston: Prentice Hall.

Octariani, D., Akram, A., & Animah, A. (2017). Good Governance, Performance Based Budgeting, and SKPD Budget Quality SKPD. JKAP (Jurnal Kebijakan Dan Administrasi Publik), 21(2), 126–141. Retrieved from https://journal.ugm.ac.id/jkap/article/view/23080/19597

Prins, J. E. J., Broeders, D., & Griffioen, H. M. (2012). iGovernment: A New Perspective on the Future of Government Digitisation. Computer Law & Security Review, 28 (3), 273–282. https://doi.org/10.1016/j.clsr.2012.03.010

Pugh, D. S. (2007). Organization Theory : Selected Classic Readings. London: Penguin.

Quick, K., & Bryson, J. (2016). Public participation. Ansell C. & Torfing J., Handbook on Theories of Governance (pp. 158). Massachusetts: Edward Elgar Publishing. Retrieved from https://www.google.com/books?hl=id&lr=&id=g3ZmDAAAQBAJ&oi=fnd&pg=PA158&dq=Theories+of+public+participation+in+governance,+Kathryn+S.+Quick,+2016&ots=RamiejyGys&sig=e2Q7nwbGFGIROwyCvju8ndYRCFw

Qunhui, L., & Yang, H. (2011). The Effects of Organizational Structure on Time-Based Performance: An Empirical Study in Chinese Automobile Industry. Journal on Innovation and Sustainability, 02 (03), 59–67. Retrieved from https://revistas.pucsp.br/index.php/risus/article/viewFile/7714/5651

Ragin, C. C. (1994). Constructing Social Research : The Unity and Diversity of Method. London: SAGE Publications.

Riad, A. M., El-Bakry, H. M., & El-Adl, G. H. (2010). A Novel DSS Framework for E-government. IJCSI International Journal of Computer Science Issues, 7(6), 1694–1814. Retrieved from www.IJCSI.org

Rokhman, A. (2011). E-Government Adoption in Developing Countries; the Case of Indonesia. Journal of Emerging Trends in Computing and Information Sciences, 2(5), 228–236. Retrieved from https://www.researchgate.net/profile/Ali_Rokhman/publication/229038398_E-Government_Adoption_in_Developing_Countries_the_Case_of_Indonesia/links/568c451308ae197e4268b2c1.pdf

Rossi, P. H., Lipsey, M. W., & Freeman, H. E. (2004). Evaluation : A Systematic Approach. London: SAGE Publications.

Schuppan, T. (2008). E-Government in developing countries: Experiences from sub-Saharan Africa. Government Information Quarterly, 26 (1), 118–127. https://doi.org/10.1016/j.giq.2008.01.006

Shahkooh, K. A., Abdollahi, A., Fasanghari, M., & Azadnia, M. (2009). A Foresight based Framework for E-government Strategic Planning. Journal of Software, 4(6), 544–549. Retrieved from https://pdfs.semanticscholar.org/d61d/38aebef1a155deea1ff85e67bc8d45b3d4cf.pdf

Thoenig, J.C. (2012). Institutional Theories and Public Institutions: Traditions and Appropriateness. Peters G. and Pierre J., In Handbook of Public Administration (pp. 169–179). London: Sage Publication Inc. Retrieved from https://halshs.archives-ouvertes.fr/file/index/docid/139954/filename/Institutional_theories._Pre-draft.pdf

UNDP. (2009). Handbook on Planning, Monitoring and Evaluating for Development Results. New York: A.K. Office Supplies. Retrieved from http://web.undp.org/evaluation/handbook/documents/english/pme-handbook.pdf

United Nations Department of Economic and Social Affairs. (2016). United Nations E-Government Survey 2016 E-Government in Support of Sustainable Development. New York. Retrieved from https://publicadministration.un.org/egovkb/Portals/egovkb/Documents/un/2016-Survey/Executive Summary.pdf

Uphoff, N. (1986). Local Institutional Development: An Analytical Sourcebook with Cases. West Hartford: Kumarian Press. Retrieved from https://www.cabdirect.org/cabdirect/abstract/19876704948

Veiga, L. G., & Kurian, M. (2015). Intergovernmental Fiscal Relations: Questions of Accountability and Autonomy. Kurian M. and Ardakanian R, Governing the Nexus (pp. 63–81). Cham: Springer International Publishing. https://doi.org/10.1007/978-3-319-05747-7_4

Werther, W. B., & Davis, K. (1996). Human Resources and Personnel Management. New York: McGraw-Hill.

Wicaksono, K. W. (2015). Akuntabilitas Organisasi Sektor Publik. JKAP (Jurnal Kebijakan dan Administrasi Publik), 19 (1). Retrieved from https://journal.ugm.ac.id/jkap/article/view/7523/5853

Wilkinson, G. (2007). E-Government: Key Concepts and Applications to Development. North Carolina: University of North Carolina. Retrieved from http://workspace.unpan.org/sites/Internet/Documents/UNPAN93470.pdf

Wirtz, B. W., Mory, L., Piehler, R., & Daiser, P. (2014). Measuring eGovernment Portal Management on the Local Level: Results from A Survey of Public Administration Officials. International Public Management Review, 15(2). Retrieved from http://journals.sfu.ca/ipmr/index.php/ipmr/article/view/232

Wirtz, B. W., Mory, L., & Ullrich, S. (2012). Ehealth In The Public Sector: An Empirical Analysis of The Acceptance of Germany’s Electronic Health Card. Public Administration, 90(3), 642–663. https://doi.org/10.1111/j.1467-9299.2011.02004.x



DOI: https://doi.org/10.22146/jkap.34105

Article Metrics

Abstract views : 4144 | views : 3708

Refbacks

  • There are currently no refbacks.




Copyright (c) 2018 JKAP (Jurnal Kebijakan dan Administrasi Publik)

Creative Commons License
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.