Evaluasi Kualitas Website KPU Kabupaten Kediri Menggunakan Metode Webqual 4.0 dan Importance Performance Analysis (IPA)

https://doi.org/10.22146/ijeis.63411

Rony Kriswibowo(1), Budi Fajar Supriyanto(2*), M. Habbibullah Arief(3), Jenike Gracelia Noke(4), Heni Vidia Sari(5)

(1) Fakultas Ilmu Komputer, Universitas Brawijaya, Malang
(2) Fakultas Ilmu Komputer, Universitas Brawijaya, Malang
(3) Fakultas Ilmu Komputer, Universitas Brawijaya, Malang
(4) Fakultas Ilmu Komputer, Universitas Brawijaya, Malang
(5) Fakultas Ilmu Komputer, Universitas Brawijaya, Malang
(*) Corresponding Author

Abstract


 The year 2020 is the year that the dependence with the use of the internet. Due to the pandemic Covid-19 all activities most use the Internet. Includes information on local elections (Elections) simultaneously. As the organizer of the KPU Kediri district also utilize the internet to the success of the dissemination of information and services through a media-based web site or website. Permasa-land in this study originated from the want to know how high people's satisfaction with website KPU Kediri district. People use the website to find information on Local Head Elections (PILKADA). The purpose of this study is to find out whether it is the achievement of services to the satisfaction of the public against the use of the website KPU Kediri district. This research method using Webqual 4.0 and Importance Performance Analysis (IPA). Sample this study uses purposive sampling technique with 100 respondents from the District. Kediri. The results of the research get the value of 93,5% with the value of the gap 0,226 it can be concluded that the level of service quality website KPU Kediri district has not been according to the expectations of society. The results of the Importance Performance Analysis (IPA) shows the mapping of the cartesian diagram is expected to improve the quality of information by providing the information up to date and that the in-formation given on the web site is still not in the appropriate format or still less precise arrangement of the informa-signal. So as to make respondent confusion. Researchers give advice for the management of the website management in preparing a strategy to improve the quality of website KPU Kediri.


Keywords


Quality Information; Webqual 4.0; Importance Performance Analysis; Usability

Full Text:

PDF


References

[1]

APJII, "https://apjii.or.id/," 27 November 2020. [Online]. Available: https://apjii.or.id/.

[2]

Suci Ramadhani Arifin, et all "Analisis Kualitas Layanan Website Universitas Hasanuddin Dengan Metode Webqual 4.0 Modifikasi," TEKNOMATIKA, PP. 81 - 92, 2015.

[3]

Liyan Nasution, et all "Evaluasi Situs Web Pemerintah Menggunakan Metode Webqual Dan Importance-Performance Analysis (IPA) (Studi Kasus: Situs Kecamatan Lowokwaru-Malang)," Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer , pp. 4377-4384, 2018.

[4]

Himawat Aryadita, et all "Analisis Kualitas Layanan Website E-Commerce Terhadap Kepuasan Pengguna Menggunakan Metode Webqual 4.0," Studia Informatika: Jurnal Sistem Informasi, pp. 29-35, 2017.

[5]

Luci Kanti Rahayu, et all "Webqual 4.0 Untuk Evaluasi Kualitas Layanan Website E-Commerce Alzafa.Com Terhadap Keputusan Pembelian Online," pp. 47 - 54, 2018.

[6]

D. O. S. Syaifullah, "Pengukuran Kualitas Website Menggunakan Metode WEBQUAL 4.0 (Studi Kasus: CV. Zamrud Multimedia Network)," Jurnal Rekayasa dan Manajemen Sistem Informasi, pp. 19 - 25, 2016.

[7]

V. Barnes, "An Evaluation of Cyber-Bookshops: The WebQual Method.," International Journal of Electronic Commerce, pp. 6-25, 2001.

[8]

V. R. Barnes S, "An Integrative Approach to the Assesement of E-Comerce Quality.," Journal of Electronic Commerce research, pp. VOL. 3, NO. 3, 2002.

[9]

V. Barnes, "Assessing the Quality of Auction Web Sites," in Proceedings of the Hawaii International Conference on Systems Sciences, Maui, Hawaii, 2001.

[10]

K. &. B. R. Khawaja, "Exploring the Factors Associated with Quality of Website," Global Journal of Computer Science and Technology, pp. 37 - 45, 2010.

[11]

M. &. James, " Importance Performance Analysis," Journal of Marketing, pp. 77 - 79, 1977.

[12]

Rangkuti, Measuring customer satisfaction: teknik mengukur & strategi meningkatkan kepuasan pelanggan & analisis kasus pln jp, Jakarta: Gramedia Pustaka Utama, 2003.

[13]

Setiawan, Analisa tingkat kepuasan pengguna kereta api komuter surabaya – sidoarjo, Surabaya: Universitas Sriwijaya, 2005.

[14]

D. Z. F. &. E. N. Herwanto, "Integration of service quality and importance performance analysis method in improving service quality at smk plus laboratorium indonesia, karawang," International Journal of Engineering and Applied Sciences, pp. 1 - 14, 2013.

[15]

C. Martinez, Evaluation report: tools cluster networking meeting 1, Arizona: CenterPoint Institute, Inc, 2003.

[16]

Sugiyono, Metodologi Penelitian Kuantitatif, Kualitatif, dan R&D, Bandung: CV Alfabeta, 2018.

[17]

Sevilla, Research methods, Quezon City: Rex Printing Company, 2007.

[18]

M. D. B. Yola, "Analisis Kepuasan Konsumen terhadap Kualitas Pelayanan dan Harga Produk pada Supermarket dengan menggunakan Metode Importance Performance Analysis (IPA)," Jurnal Optimasi Sistem Industri, pp. 301-309, 2013.

[19]

Santoso, "Persepsi Konsumen Terhadap Kualitas Bakpao Telo dengan Metode Importance Performance Analysis (IPA)," Jurnal Teknologi Pertanian, pp. 1-9, 2011.

[20]

Luci kanti rahayu, "webqual 4.0 untuk evaluasi kualitas layanan website e-commerce alzafa.com terhadap keputusan pembelian online," jisamar, pp. 47 - 54, 2018.



DOI: https://doi.org/10.22146/ijeis.63411

Article Metrics

Abstract views : 2342 | views : 1988

Refbacks

  • There are currently no refbacks.




Copyright (c) 2021 IJEIS (Indonesian Journal of Electronics and Instrumentation Systems)

Creative Commons License
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.



Copyright of :
IJEIS (Indonesian Journal of Electronics and Instrumentations Systems)
ISSN 2088-3714 (print); ISSN 2460-7681 (online)
is a scientific journal the results of Electronics
and Instrumentations Systems
A publication of IndoCEISS.
Gedung S1 Ruang 416 FMIPA UGM, Sekip Utara, Yogyakarta 55281
Fax: +62274 555133
email:ijeis.mipa@ugm.ac.id | http://jurnal.ugm.ac.id/ijeis



View My Stats1
View My Stats2