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Issue Title
 
Vol 10, No 1 (2008): January - April A Study on Customer Satisfaction across Information Search Behavior Typology Abstract  PDF
Wahyuningsih Wahyuningsih, Johnny Tanamal
 
Vol 7, No 3 (2005): September-December The Relationships among Customer Value, Satisfaction and Behavioral Intentions: A General Structural Equation Model Abstract  PDF
Wahyuningsih Wahyuningsih
 
Vol 11, No 3 (2009): September - December Investigating the Impacts of Customer Satisfaction on Firm Performance Abstract  PDF
Lianny Leo, Lindawati Gani, Johnny Jermias
 
Vol 15, No 3 (2013): September - December How Does Procedural Fairness Affect Performance Evaluation System Satisfaction? (Evidence from a UK Police Force) Abstract  PDF
Sholihin Mahfud
 
Vol 15, No 1 (2013): January - April Explaining IT Outsourcing Satisfaction using Domberger’s Theory: An SME Perspective Abstract  PDF
Ching-Seng Yap, Yet-Mee Lim, Teck-Heang Lee
 
Vol 5, No 3 (2003): September-December THE INTERVENING EFFECTS OF PROCEDURAL FAIRNESS AND INTERPERSONAL TRUST ON THE RELATIONSHIPS BETWEEN MULTIPLE MEASURES-BASED PERFORMANCE EVALUATION AND MANAGERS' JOB SATISFACTION Abstract  PDF
Mahfud Sholihin, Chong M. Lau
 
Vol 8, No 3 (2006): September-December The Existence of Overall Satisfaction in Service Customer Relationships Abstract  PDF
Zulganef Zulganef
 
Vol 8, No 3 (2006): September-December An Examination of Perceived Quality, Satisfaction, and Loyalty Relationship: Applicability of Comparative and Noncomparative Evaluation Abstract  PDF
Licen Indahwati Darsono, C. Marliana Junaedi
 
Vol 9, No 3 (2007): September - December Program Perceived Value and Program Satisfaction Influences on Store Loyalty: Insights from Retail Loyalty Progam Abstract  PDF
Nor Asiah Omar, Rosidah Musa, Muhamad Azrin Nazri
 
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