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Vol 15, No 1 (2013): January - April Explaining IT Outsourcing Satisfaction using Domberger’s Theory: An SME Perspective Abstract  PDF
Ching-Seng Yap, Yet-Mee Lim, Teck-Heang Lee
 
Vol 7, No 3 (2005): September-December The Relationships among Customer Value, Satisfaction and Behavioral Intentions: A General Structural Equation Model Abstract  PDF
Wahyuningsih Wahyuningsih
 
Vol 11, No 3 (2009): September - December Investigating the Impacts of Customer Satisfaction on Firm Performance Abstract  PDF
Lianny Leo, Lindawati Gani, Johnny Jermias
 
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