Hubungan persepsi mutu pelayanan dengan kepuasan pasien di puskesmas Karang Intan

https://doi.org/10.22146/bkm.42569

Brenda Ellyse Sangari(1), Yolanda Handayani(2*), Abdurrahman Wahid(3), Ahmad Zaidan(4)

(1) Universitas Lambung Mangkurat
(2) Universitas Indonesia
(3) Universitas Lambung Mangkurat
(4) Universitas Lambung Mangkurat
(*) Corresponding Author

Abstract


Purpose: The purpose of this research was to investigate the relationship between perceived quality of care with satisfaction patient at Karang Intan Public health center in Banjar district. Method: The design of these activities is observational analytic with cross sectional design method. Subject activities are patient in Karang Intan Public health center in 2016 were determined with quota sampling technique. Data analysis of univariate and bivariate using chi square test. Results: Factors perceptions quality of satisfaction patient is administrative services (p = 0.002), nursing cares (p = 0.0001), drug services (p = 0.042), and facilities services (p = 0.007), whereas unrelated is doctors services (p = 1.000) and supporting facilities services (p = 0.093).

Keywords


perception; quality services; satisfaction patient




DOI: https://doi.org/10.22146/bkm.42569

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Berita Kedokteran Masyarakat ISSN 0215-1936 (PRINT), ISSN: 2614-8412 (ONLINE).

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